Dover Castle Hostel

Average hostel, cleanliness is acceptable. The bar at the ground floor is the highlight of this place.

Great location, excellent

離地鐵和公交站近，整體設備舊點，有可以聊天的公共休息室和乾淨的可煮食的廚房，有微波爐+熱水壺+電磁爐。

A pleasant hostel within walking distance of London Bridge tube. Rooms are clean and communal kitchen is well equipped. Very good Starbucks around the corner. The area around the hostel is very quiet at weekends. Even you want more Life you can walk to Borough Food Market.

I am writing to you to express my deep dissatisfaction and make a public complaint about the poor service received by a reception employee at the Dover Castle Hotel in London. The incident occurred on July 19 at 6:10 pm. This employee behaved in an insensitive, inhumane manner and showed unacceptable mistreatment and indifference towards me. Additionally, he refused to give options when I tried to pay by card, rudely insisting that they only accepted cash. It is clear that this person does not love what he does and his behavior reflects excessive pride and an attitude of superiority towards others. This individual is clearly xenophobic and his treatment leaves a very bad image of the hotel. My experience is not an isolated case; I have read numerous comments and reviews on the internet where other clients express that they have been treated in the same way. This person shows obvious discrimination and completely lacks the slightest courtesy towards customers. Despite all the complaints that have been made about the poor service and mistreatment of employees, as well as the indifference shown, the hotel has done nothing to improve. For this reason, I do not recommend this hotel to any type of person who wants to stay, especially if they are tourists. I call on the management of the Dover Castle hotel to take the necessary and appropriate measures to resolve this situation. An establishment that claims to offer lodging services cannot afford to have employees who mistreat guests and damage the reputation of the place. I hope that this complaint will lead to immediate corrective action being taken. Guests deserve to be treated with respect and courtesy, and it is the hotel's responsibility to ensure that its staff lives up to these basic standards of customer service.

Valentino was a great host! Valentino at the Dover Castle really helped a lot, super friendly guy who helped me get a 3 night stay last minute, due to evacuation of another hotel. He was very helpful and very positive, hard to find in a guy in London. So a massive thank you to him and his hard work there.