Citadines Holborn - Covent Garden London

I truly appreciate that your hotel provides rooms thoughtfully designed for guests with disabilities. However, I would kindly suggest being mindful when assigning these rooms to guests who may not require such specific accommodations unless specifically requested. I was assigned Room 131, which was a room with facilities for disable person, which was clean and well-kept, but I found the bathroom facilities disappointing. The shower had a curtain instead of the screen shown in the booking photos, the sink was set too low, and the toilet didn’t have a lid. This was inconvenient for me, as I prefer to close the lid after use—a habit I’ve developed since Covid. When I shared my concerns with the reception, they informed me that they couldn’t help directly and advised me to email their office. Although I did so, their response offered a room change but only if I could return to the hotel within a very short timeframe. Since I couldn’t manage that, I ended up staying in the same room with no further assistance. Overall, this experience was disappointing, and I expected better service from this hotel.

Great stay, service was fantastic from reception. room 2nd to none and location was perfect. 

Great location, near train station and price is quite reasonable for London

Yeah it’s really nice ands cozy , and thank you for the tip

The Citadines Holborn is situated in a great location, just 10 mins walk from the west end. The room was basic but clean and had everything that we needed. Staff were very friendly and were always happy to help. We will be booking here again next time we stay in London, definitely recommend.

Excellent location but the room is a bit small. Hotel room provide simple microwave which is Suitable for family like to cook in the room