The KPH

Okay so I’m trying to give them a break - we were literally their last customers before shutting down the pub and hotel for renovations. So with that in mind I’ll start with the pros. Pros: The location given public transportation is as good as it gets. The bus stop is right outside along with a café Nero across the street in the substation is a 30 second walk. Unlike other peoples experiences our air condition works fine even though it did drip a little bit of condensation but that wasn’t a problem. Cons: We stayed four nights and not a single person came to empty garbage change towels or even ask if we needed any of that. I completely expect that from a hostile but not a hotel where you’re paying over 100 pounds an evening. Could not in any way shape or form get the coffee machine to work. Advertised a king size bed but it was a queen size bed. Super odd experience where a chef came upstairs and literally opened our door and walked in without knocking. He said he was just checking to make sure things were OK and was looking for a way to change bills. He seemed nice but I’ve never had a situation like that ever happened before. Like I said I know they were transitioning but I feel like given their lack of any type of care that they would’ve given us those rooms for 50% off and charged us more like a hostel given that was the level of care.

Where to start? Our recent stay here was terrible from start to finish! We originally booked to stay here for three nights but ended up checking out after one night and finding another hotel - this was by far our worst ever stay in London. We arrived at the hotel to check in, to find our room was extremely hot, with no airflow or air conditioning. As we were travelling during the recent heatwave we specifically checked facilities prior to travel to ensure this hotel had air conditioning, as advertised. When we arrived our room was showing 29 degrees! We attempted to start the air conditioning unit, but after 30-40 minutes this still wasn't bringing the room temperature down. We left the air conditioning unit on while we went out for the evening and were reassured by staff that our room would be cool on our return once the air conditioning unit had a chance to run for a while. We then decided to have dinner in the bar, which again was such a poor experience. We ordered two beers, which came in dirty, unclean glasses which tasted like dishwasher salts. it was clear that the glasses hadn't been thoroughly cleaned for quite a while. We then ordered 2 burgers, a beef burger and a chicken burger, unfortunately the chicken burger was just inedible, so bad that my boyfriend actually spat this out on taking a bite. The chicken, smelled like fish and looked grey around the edges. It looked and tasted off which was extremely concerning, so we had to send this back. We then asked to pay the bill which came to £27 pounds, but were over charged by £20 by a staff member, which we then had to request a refund for. We headed out for the evening, and returned to our room 5 hours later only to be hit by a wave of heat when we entered our room at 11pm at night! After running our air conditioning unit for 6 hours our room was still showing 29 degrees on the control panel. We opened the room window in an attempt to cool the room, with the intention of asking to switch rooms the following morning. We then headed to bed only to discover that the bed sheets and pillows were filthy! The pillows and bed sheets had make up, loads of hairs and blood on them!! We then complained to the staff on site about the bedding and temperature of the room, and they offered us another available room. My boyfriend checked out this room to find it was also extremely hot and the bedding here was disgusting too. We asked for clean bedding, which we were handed to change the bed ourselves. We then had the most uncomfortable nights sleep, waking up several times due to the heat. The next morning we requested to check out early and to have our money back for the second and third nights stay. We had to wait until 11am until someone arrived on site to speak to about the stay, but when we did get to speak to a member of staff the manager here agreed to refund our entire stay which we appreciated as we really begrudged paying for the first nights stay due to the conditions. I wouldn't recom

The KPH Hotel is the perfect Hotel to start their daily Sightseeing Trip. It's above a very nice pub, with a private entrance provided for the hotel guests. The next tube station is 1 min away and it' s a few min. walk to Notting Hill & Portobello Road Market. The room was great with a comfortable King Size bed, digital radio, air conditioning, lovely walk-in shower and everyday free cold water, coffee, tea and muffins. I was greeted in a very friendly way on my arrival and made to feel very welcome when engaging with the staff during our stay. Would definitely stay again and could highly recommend it.