Tài Khoản Khách
ngày 15 tháng 2 năm 2025
Every year I spend at least one week in London for work. I’ve stayed at several places around Mayfair - The May Fair Hotel, Claridge’s, Brown’s. They’re all great; and The Connaught is the best. I work in New York City, and when my colleagues and I travel to London, we always select The Connaught if there’s availability. For me, it’s that I can take for granted that everything will be done extremely well and done reliably. It’s on par with other top-notch experiences I’ve had that make repeat visits an easy choice (e.g., the Four Seasons Seoul). Facilities: The hotel is not new, yet it is maintained in ways that you realize only later other places don’t do as well or as comprehensively. At The Connaught, no door hinges squeak, no dresser knobs are loose, no lights flicker or have missing bulbs, every closet is stocked with hangers, carpet edges don’t curl up (which could cause trips). I could go on and on. This is a facilities team that has a checklist that never gets ignored. For me, luxury isn’t being able to drift off under expensive bedding or dining on dishes with rare ingredients — it’s being able to stay at a place where life is frictionless because every item has been attended to. Service: Across myriad hotel review sites and guidebooks, thousands of people have provided thousands of examples of how nothing gets missed, and everything is handled at this hotel. Over the week I spent at The Connaught, that’s exactly how it went for me. Last-minute dinner reservations after a long day at work, remembering my name at the front desk and bars after just one interaction, taking care of splitting personal charges apart from work-related costs for my stay, the team did it all gracefully, efficiently, and accurately. You rarely hear “I’m sorry…” for two reasons: (i) the team operates as though almost any request is possible, and (ii) they simply don’t mess things up. Food & Beverage: I ate a couple meals at the Jean-Georges restaurant, a couple dinners at Coburg Bar, and had cocktails at The Connaught Bar. All excellent, unfussy, and with service that was always there when I needed but gave me the space to read or work without interruption. When I asked for recommendations, I never felt an upsell, and the team had been trained to ask questions to help guide me to a cocktail I’d really enjoy or a dish that hit the spot. And that was what I observed for the people around me. It’s a hotel that makes on-site dining as a business traveler a solid option even amid a part of London that has a lot of other choices. What’s probably the strongest endorsement: I’m heading back for another week for another business trip in April 2025. This time my wife will join, and I’m looking forward to her having the chance to experience London as a guest at this terrific hotel.
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