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Đánh giá đã xác thực
Vị trí4.6
Trang thiết bị4.5
Dịch vụ4.6
Vệ sinh4.6
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Tất cả đánh giá(23)
Đánh giá tích cực(16)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(1)
Yuan
Căn Hộ Superior 2 Phòng Ngủ
Lưu trú vào thg 5, 2024
Gia đình
6 đánh giá
2.5/5
Đăng tải vào 17 thg 7, 2024
the room is not better as the pics online
Dịch
Phản Hồi Từ Khách Sạn: Dear Yuan,Thank you so much for taking a moment to provide 2.5/5 feedback further to your stay at Cheval Calico House. I am sincerely sorry that Superior Two-Bedroom Apartment was not to your liking, and it did not meet your expectations. Please could you provide me more information on what was missing with the view for future improvements?Nevertheless, I am dismayed to see your scores 1/5 in Amenities, 3/5 in Surroundings, Cleanliness and Service. Please could you provide me more details on what was not satisfactory? I have forwarded your concerns to our Housekeeping Manager for further investigation. Please be assured, our Front Office team is available 24-hours a day and always happy to assist to make our guests stay more comfortable. Once again, thank you for constructive feedback and I hope to welcome you back to Cheval Calico House. Best wishes,Kate FletcherGeneral Manager
MITHKS
Căn hộ một phòng ngủ
Lưu trú vào thg 9, 2024
Người đi công tác
69 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 5 thg 11, 2024
第二次入住了,總體來説比較滿意:
位於city of London ,周邊是高級商務區,餐飲和生活設施都很方便,離聖保羅也很近,風景優美,出行也方便,公共交通和打車都很方便。
Dịch
Phản Hồi Từ Khách Sạn: Dear MITHKS,Thank you so much for taking a time to provide 4 out of 5 feedback further to your stay at Cheval Calico House.I am delighted to read you had an enjoyable stay in Studio apartment and appreciate the scores you awarded us. It is good to know that location was convenient for your plans and you enjoyed beautiful views.Nevertheless, I was dismayed to see your 4/5 scores for Surroundings, Amenities, Cleanliness and Service. Please could you provide me more information on what we can improve?I hope to have an opportunity to welcome you back to Cheval Calico House.Kind regards,Kate FletcherGeneral Manager
Tài Khoản Khách
Căn hộ Deluxe một phòng ngủ
Lưu trú vào thg 8, 2024
Gia đình
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 9, 2024
住了九天!周圍環境好!安全!衞生超乾淨!所有服務人員都熱情!下次還會選擇!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you so much for taking a time to provide 5/5 feedback further to your stay at Cheval Three Quays.I am happy to read your had a wonderful stay and appreciate the top score you awarded us. It is good to know that apartment was to your liking and location was convenient for your plans. I look forward to welcoming you back to Cheval Three Quays.Kind regards,Kate FletcherGeneral Manager
Phản Hồi Từ Khách Sạn: Dear Qianggefangshu,Thank you so much for taking a moment to provide 3.7/5 feedback further to your stay at Cheval Calico House.I am delighted to read the overall stay was still enjoyable and appreciate the score you awarded us.In regards door cannot be opened, I understand you changed the size of the bed in the second bedroom in C19 apartment. As the size of the bed was changed to double, it is more likely the door may touch the bedframe when you open the door widely from inside the room. Nevertheless, I am dismayed to read you had issues to find a taxi. Please be assured, our Front Office team is available 24-hours a day and always happy to assist to make our guests departure more comfortable. In regards few sockets, please accept my apologies for any inconvenience this may have caused you. I addressed it to our Maintenance manager with the view for future improvements. Once again, thank you for detailed feedback and I hope to welcome you back to Cheval Calico House.Kind regards,Kate FletcherGeneral Manager
zzqzzqzzq
Căn hộ một phòng ngủ
Lưu trú vào thg 4, 2024
Vợ chồng
64 đánh giá
3.7/5
Đăng tải vào 24 thg 5, 2024
不錯,推薦!還會回來!
Dịch
Phản Hồi Từ Khách Sạn: Dear zzqzzqzzq,Thank you so much for taking a moment to provide 3.7/5 feedback further to your stay at Cheval Calico House.I am delighted to read you had enjoyable stay and appreciate the scores you awarded us. Thank you so much for your recommendation. Nevertheless, I was dismayed to see your score 3/5 in Surroundings and 4/5 score in Amenities, Cleanliness and Service. Please could you provide me more information on what was not satisfactory with the view for future improvements?I look forward to welcoming you back to Cheval Calico House.Best wishes,Kate FletcherGeneral Manager
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 31 thg 12, 2024
Stayed here for 6 full months. Other than the great apartment, what really stood out for me was the Reception & Housekeeping's helping attitude, professionalism and the ability to sort any issues during my stay! This is a highly recommended place and is extremely centrally located. Thank you to the Cheval Team!
Dịch
AngusPhua
Lưu trú vào thg 10, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 25 thg 11, 2024
Stayed here for 9 nights and would recommend to families of about 4-5 people. Staff were really kind and set up an additional bed in the living room for our kids. The two bedroom apartment had everything we needed including washer and dryer and they even provided washing pods. Housekeeping was done immaculately everyday but sometimes they miss out on the water and coffee pods. But these are really small things that can be easily resolved by going to the reception. One downside: the pubs downstairs are usually packed and the apartment is right above it. On Fridays, the noise can be overwhelming and goes up to 1-2am. If you are a light sleeper, you will have to avoid the living room area. Other rooms are actually rather okay. Overall, good place to stay and to visit most attractions. It is just beside St Paul’s Cathedral and in between Tower of London and Trafalgar Square (about 25 minutes walk away). There are two stations - St Paul’s and Mansion House that are nearby and can go to many tourist attractions.
Dịch
Phản Hồi Từ Khách Sạn: Dear AngusPhua, Thank you so much for taking a time to provide 5 out of 5 feedback further to your 9-night stay at Cheval Calico House. I am delighted to read you had a wonderful stay and appreciate the top score you awarded us. It is good to know that location was convenient four plans and you found your apartment comfortable for families of 4-5 people. I addressed your feedback regarding water and coffee pods replenishment to our Executive Housekeeper for further investigation and necessary employee re-training. Please accept my apologies for the inconvenience this may have caused you as this is not the high standard that Cheval Calico House is well-known for. Once again, thank you so much for your detailed feedback and I look forward to welcoming you back to Cheval Calico House. Warm regards, Kate Fletcher General Manager
Ciara W
Lưu trú vào thg 10, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 7 thg 11, 2024
Cheval Calico House is comfortable home from home apartment accommodation in the heart of London. The apartments are clean and comfortable with provisions provided to make you feel at home as soon as you arrive. The area around Calico House is quiet and safe within a 5 minute walk of St. Paul's Cathedral
Dịch
Phản Hồi Từ Khách Sạn: Dear Ciara W, Thank you so much for taking a time to provide 5 out of 5 feedback further to your stay at Cheval Calico House. I am delighted to read you had an enjoyable stay and appreciate the scores you awarded us. It is exciting to read that Cheval Calico House was a comfortable home from home apartment accommodation. It is lovely to read that location was convenient for your plans and it is important to know that you felt safe in the area. I look forward to welcoming you back to Cheval Calico House in near future. Kind regards, Kate Fletcher General Manager
Farhad510
Lưu trú vào thg 10, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 31 thg 10, 2024
In Cheval Calio Bow Lane you will find clean spacious apartments with professional staff. Access to landmarks is convenient.
Dịch
Phản Hồi Từ Khách Sạn: Dear Farhad510, Thank you so much for taking a time to provide 5 out of 5 feedback further to your stay at Cheval Calico House. I am thrilled to read you had a wonderful stay and appreciate the top scores you awarded us in all areas. It is good to know that apartment was to your liking and location was convenient for your plans. Thank you so much for your kind words about our professional team. I will certainly share your positive feedback. Once again, thank you so much for your valuable feedback and I look forward to welcoming you back to Cheval Calico House. Best wishes, Kate Fletcher General Manager
LaviniaTrueman
Lưu trú vào thg 2, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 26 thg 3, 2024
The penthouse apartment with rooftop terrace was amazing. Stunning views of St Pauls Cathedral and The Shard, walking distance to everywhere and the apartment had everything needed for our stay, it was spotless with modern clean décor, would definitely recommend staying here. Phil on reception was excellent and so friendly and helpful. 5* 10 out of 10.
Dịch
Phản Hồi Từ Khách Sạn: Dear LaviniaTrueman, Thank you so much for sparing some time to review your recent stay of Cheval Calico House. I am glad to hear you enjoyed the penthouse apartment during your stay and were able to appreciate the wonderful views. I also appreciated your kind words about Phil from the reception team and have passed on your lovely feedback to him. I hope to welcome you back again soon. Kind regards, Kate Fletcher General Manager
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 17 thg 8, 2023
I used to live at Calico House for a few years as a student, but this time I traveled to London to give birth to my twins. During our stay, the staff took excellent care of us and treated us like family. I cannot express enough appreciation for their kindness and behavior, which made our lives more comfortable and convenient. A special thank you goes to Ina Klaus, the Operations Manager, who personally came to us and managed everything in the best possible way in the shortest possible time. Her thoughtfulness and respect made our stay even more comfortable. We received a heartwarming welcome gift from the staff for our twins 💜. I also received a lovely email from Kate Fletcher, the General Manager of Cheval Three Quays & Cheval Calico House, full of love and kindness. The kindness of the staff, especially Mohammed, Kola, Phil, and Edwin at the front desk, was unparalleled. They surrounded us with love and felt like family. Mohammed was very handy and helped us assemble the twins’ pushchair. Elizabeth from the housekeeping team was in charge of cleaning services and did an excellent job managing everything. The entire team was professional and helpful, doing their best to make guests feel comfortable and enjoy their stay. They serve from their hearts, making them very special and distinguished. The area is safe, and access to public transportation is very convenient. Calico House is located in a lively area close to supermarkets, pharmacies, banks, restaurants, cafes, and pubs. The flats are fully equipped and feel like home. The only downside is that it can be quite noisy during weekdays, and the furniture in block B is quite used. I highly recommend it.
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear Avat G, Thank you for your heart warming feedback about your stay at Cheval Calico House. I am delighted to hear that our team, especially Ina Klaus, Mohammed, Kola, Phil, and Edwin made your experience exceptional. I am thrilled that you enjoyed the welcome gift for your twins and the communication from our team, including the email from me. Your mention of Elizabeth's excellent housekeeping services and our team's commitment to ensuring your comfort means a lot to us. I appreciate your feedback regarding the noise on weekdays and the furniture in block B. Rest assured, we will take your comments into consideration as we continually strive to improve our guests' experiences. Thank you for highly recommending Cheval Calico House. We hope to welcome you and your family back in the future for more memorable stays. Warm regards, Kate Fletcher General Manager
Harivel K
Lưu trú vào thg 8, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 24 thg 9, 2023
Myself, my wife and my infant daughter stayed here for an year on a business trip from India, it was a fantastic stay amidst happening Central London. Lot of plus points for me - Connectivities, Pubs and Restaurants, Important sight seeings of London, Office proximity, facilities and amenities Cheval offered etc. Although multiple pointers to suggest friends/colleagues to stay here, best one I vouch for is their Staffs . They were truly compassionate to keep us warm welcomed for the whole year. They were all very sweet and provided every amenity that my baby daughter needed. My wife and daughter (just 4 months old when she came here) were totally new to London however they felt the stay here every bit as my homeland because of their kind staffs. Few names to mention from the staff team - Mohammed, Phil, Jolanda, Elizabeth were all so kind processed all my requests and even proactive amenities for my daughter as well. I am going straight to Cheval Calico House on my next trip to London. Very much suggesting this who seek for a family stay for any short to long term, I absolutely loved putting up there and written lot of good memories in my book this year ❤️
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr Hari Velkumar, Thank you so much for your heart warming feedback. We are thrilled to hear that you, your wife, and your daughter had such a wonderful stay at Cheval Calico House during your business trip from India. It is fantastic to know that our central location, amenities, and proximity to key London attractions met your expectations. We are especially proud of our compassionate team, and we will be sure to pass on your kind words to Mohammed, Phil, Jolanda, Elizabeth, and the entire team. Making you feel at home, especially with your young daughter, was our pleasure. We can't wait to welcome you back on your next trip to London. Thank you for choosing Cheval Calico House, and we look forward to creating more memorable moments with you and your family. Warm regards, Kate Fletcher General Manager
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 30 thg 6, 2023
I had a remarkable time during my 6 year stay in Cheval Calico House. The location and rooms are superb but what truly made it an unforgettable experience was the exceptional staff. The concierge and housekeeping team coordinate well together and treat you as if you were their family. Whether it’s helping a food delivery truck park, tracking a small parcel, or helping fix your key fob at 4am, the concierge (inc. Mohamed, Kola, Edwin, Phil) always go above and beyond and help with any problem or query that comes up. The housekeeping team( Jolanta, Elizabeth and Rosa ) left everything spotless each week and routinely ensured all the appliances (like the Dishwasher) and amenities are working efficiently. Of course, everyone on the team was very welcoming and nice. There were some occasional maintenance issues but the management addressed quickly. They went the extra mile by relocating me to an even more luxurious room at Cheval Three Quays Residence while maintenance work was being carried out in my original flat. They are also very accepting of pets which is somewhat rare for a luxury residence.
Dịch
Phản Hồi Từ Khách Sạn: Dear Alexander, Thank you for your wonderful feedback! I am delighted to hear that your six-year stay at Cheval Calico House was remarkable and that you found our location and rooms superb. I am especially grateful for your kind words about our exceptional team. Our front office and housekeeping teams take great pride in providing top-notch service, and I am thrilled to hear that they made you feel like part of our family. It is fantastic to know that they went above and beyond to assist you with various requests, regardless of the time. I will pass on your appreciation to Mohamed, Kola, Edwin, Phil, Jolanta, Elizabeth, Rosa, and the entire team. I understand that occasional maintenance issues can arise, but I am pleased that our management promptly addressed them. Relocating you to an even more luxurious room at Cheval Three Quays Residence during the maintenance work was our pleasure, and I am glad it enhanced your experience. We pride ourselves on being a pet-friendly luxury residence, and I appreciate your recognition of this feature. Once again, thank you for taking the time to share your feedback. I truly value your support, and we hope to have the pleasure of welcoming you back for many more exceptional stays in the future. Kind regards, Kate Fletcher General Manager
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 18 thg 1, 2023
I had an extended 6 month stay at Cheval Calico House while I was on a work assignment. While the location is amazing and super connected to multiple transit lines, and the apartment is spacious and comfortable, the best part of my stay was really the incredible staff. Each were welcoming, friendly, helpful, and really made me feel at home while I was there. Hoping I’ll have another chance for an extended stay too!
Dịch
Phản Hồi Từ Khách Sạn: Dear GOM1984, Thank you for taking a moment of your time to review Cheval Calico House following your recent 6 month stay. I was delighted to see that you enjoyed your time with us and appreciated your kind words about our fantastic team. We hope to welcome you back on a future stay. Kind regards, Kate Fletcher General Manager
Tài Khoản Khách
Lưu trú vào thg 12, 2022
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 18 thg 1, 2023
My partner and I stayed at Cheval Calico House for around six months in 2022 in a one bedroom apartment. We had a fantastic time and would love to return in the future! The staff are personable, friendly, and always happy to help with any issues that arise. In particular, Phil at the front desk and Yolanda from house keeping made our stay superb, really looking out for us and going the extra mile. If you're looking to experience life in the heart of London then the location is unbeatable, right next to St Paul's. It's convenient for working in the City as well as enjoying all that central London has to offer. Being located near the City also means that the area is pleasantly quiet at the weekends - though the rooms have good sound insultation to prevent noise from the outside being a nuisance. The rooms are well-equipped and furnished to a high standard. We found that any issues we had were resolved swiftly by reception and the maintenance/housekeeping teams. Overall, it's a great place to stay!
Dịch
Phản Hồi Từ Khách Sạn: Dear Callum, Thank you so much for leaving such a lovely review of Cheval Calico House further to your recent long stay. It was wonderful to hear you enjoyed every aspect of your stay, from the apartment to the location. I was heartened by your kind words about Phil and Jolanta and have shared that feedback with them. I was also pleased to see you were well looked after by the reception, housekeeping and maintenance teams. Wishing you all the best for the future and you are always welcome back to Cheval anytime. Kind regards, Kate Fletcher General Manager