Novotel London Excel

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos

We felt unwelcome here and the service is not great. The hotel staff did not offer assistance when needed.

Excellent location with a reasonable price! The room was excellent and the TV options were fantastic also. We used this hotel more as a base to travel into central London and with the introduction of the Elizabeth Line, our trips were made even easier versus the DLR (which is still a fantastic option but can involve changing at stations). My wife is coeliac and needs gluten free options and we were told straight up that the breakfast couldn't be guaranteed for gluten free options at the time of our stay but the staff quickly recommended gluten free breakfast spots in central London as we were heading there. I would highly recommend this hotel to anyone for the location and quality of the rooms at the price point it's currently at.