Crowne Plaza London - Docklands

Check in experience is very chaotic. Full booking details were missing in hotel system. I.e. number of child or adult guests, number of breakfasts paid for, etc. Prepare for gbp50 deposit per room. Room was nice with two double beds and pretty view of IFS Cloud cable cars. Location is beautiful. Local trains and buses provide easy access to all of east London. Complicated parking. Driving here is not recommended, like most of London, unfortunately. Local dining options are expensive. Breakfast is beans on toast and repetitive every single morning. No salads prepared. Busy and chaotic dining room almost every morning. Recommend poached eggs. Service is an area this hotel really needs to improve. Especially concierge. No help with suitcases and bags. Staff won't even bring a bucket of nice to the rooms. Guests must bring buckets from the room to the bar to collect ice cubes. Not well suited for Muslim guests. No ladies only timings in the Spa facilities. Also overpriced. Local beauty salons in Upton Park are much more affordable and comprehensive. Overall, an nice, clean, safe hotel, but not good value for money.

Hotel room was a nice size for me and my family the pool was nice for the kids to swim in. We had the breakfast for two days which catered for all our needs and was presented really nicely. We ended up staying an extra night as was happy with the facilities For having children the location was a bit out of the way but I would say that was the only down side.

Really good and everything is great. The staffs are wonderful and amazing. I will definitely book again.