Cheval Knightsbridge

Good location and service. Near Harrods so super convenient.

The service was extremely poor. On the day of check-in, I had confirmed with the front desk that I could check out at 14 o'clock on the day of check-out, but the staff who helped me check in on the day of check-out pretended not to know that he said he could check out at 14 o'clock and kept saying that we were looking for an excuse to let us pay the room fee for the day. In addition, during the period of living, the room cleaning personnel forced me into the house to clean when I refused to clean, which was very lack of quality and self-cultivation. The service of this hotel is terrible. I won't choose the second time！！！！！！If someone has booked this order, remember to delay the check-out time when checking in. Be sure to record or video as evidence.

房間設施是不錯的，但是給的房間是地下一層的，之前反覆確認關於樓層，顯然還是溝通挺無效的，國內客服的積極性還是很好的，但是酒店的服務還是有點跟不上