Ibis London Blackfriars

- **Incomplete room cleaning:** Found unclaimed socks in the room after check-in. - **Lack of basic amenities:** No refrigerator, microwave, or wine opener in the room. The absence of a microwave was particularly inconvenient for us to reheeat the food from supermarket when returning late. When I inquired at the reception about the availability of a microwave, I was informed that there was not a single unit in the entire hotel. This is quite unbelievable for a hotel of this standard. - **Unhelpful reception staff:** When asked about a wine opener, and I was directed to ask the bar next to the reception. It is not appropriate for guests to be expected to borrow items from a bar without making a purchase, especially when the hotel should be able to accommodate such requests. A simple gesture from the reception staff could have made a significant difference. - **Disappointing experience:** For approximately £100 per night, I expected more assistance and better service from the staff.

Fantastic location for what was needed for our short visit , staff were friendly at the reception and the house keeping staff. Overall the room was clean and modern looking, however what was a disappointment was that the bed was very poor in my experience for hotels as it had a strange hard mattress which they fitted with two bed toppers to compensate I guess. (See pic below) Also the pillows were uncomfortable for me, because of synthetic style pillows. I find they get hot very quickly and one wasn’t an enough or two was to much as all the inside part goes to the side. Only two pillows provided, with additional spare pillow in a bag with no pillow case which I had to ask for and no hand towels which I thought was strange. Overall I would I recommend the hotel if you don’t mind what I mention about the sleeping side. Thank you.

Reception is friendly and helpful. Breakfast is quite nice also.