Fox Connaught London ExCel

I didnt think this was a good hotel, however it was super cheap and near the Airport, so we didnt mind the stay.

比預計要舒服，服務小哥很友善，菜比較難吃

Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through ******* i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!

Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.

Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)

Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.

On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.

Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.