Pullman London St Pancras

Great experience Friendly service Excellent cleanliness Great view

Recep service - the lady who served us during the check-in appeared very disinterested and took a long time to locate the booking. the same lady who took the laundry on the second day still appears the same. maybe it's a job fit issue or.. a ****** issue? who knows. the other recep who served us other times were friendly though. in fact, we made a mistake with our booking as we thought we were only leaving the next day, which was in fact not, the manager that day was nice enough to allow us enough time to pack up without charging us. Housekeeping - the first housekeeping was not exactly up to standard of an international branding. what was used was not replaced, PJs where just thrown aside as the beds were made. however, the next day housekeeping was good. Room - we told the recep in the evening that the room lobby lights were not working, as they did not have maintainence guy on duty at night, they arrange for the next day. it was promptly attended to the next day.

Very good location. Short walk from Kings Cross. Very comfortable room. Will stay there in the future.