The Emory, Maybourne Hotel Collection

前台服務很差，告訴我們需要延遲入住，然後又一直幫其他人辦理入住，十分不理解，雙標待遇確實體驗到了，要預訂的朋友三思

美中不足的幾個點： - 浴室的推拉門不能完全合上，會露一條縫，洗澡時冷風會灌進浴室 - 空調衹有開關沒有風力的檔位調節 - 早餐出餐不太穩定，有時上吐司有時不上，服務人員也不會記名字和房號 - 挨着馬路晚上有點吵 - 到酒店門口衹通一條小巷，有時會堵車出行不是很方便

真的特別贊 房間很漂亮很新 周邊環境也很安全 出門就是海德公園 服務員的態度也非常好 酒店有免費的接機和送機服務 駕駛員也都很nice 聊得非常開心 比倫敦麗門的服務好很多 下次還住

服務非常好，還有送機場服務，早餐的品質很好

First time in here ( newly opened few months ago ) I’m used to visit the Blue Bar at the entrance level of the Berkeley hotel, however as it is closed, the front desk guided me to this hidden rooftop bar on the ten’s floor. Enjoyed my Johnny Walker Whisky, with the very fresh roasted nuts and tasty green olives. Service are very professional Toilets are shiny clean.

I very rarely write reviews but The Emory deserves nothing but praise. I have stayed in numerous "luxury" hotels over the years (including Forbes top 10 etc) but it is rare to manage to execute exemplary service from start to finish and The Emory does just this. Louis from the guest relations team contacted me before my arrival to ensure our arrival was smooth and proactively arranged specific transport requirements for me. The doorman who took our bags to the room, personally returned later with printed details of exercise classes for my wife. It is clear that the staff culture is that each guest request is owned and delivered. We had a nice arrival patisserie, plenty of water and complimentary mini bar. Our Emory assistant (our butler) was Barbara. She had a great personality and was extremely helpful. Hopefully we are far from demanding, but our few requests were handled perfectly. The room is a nice size (especially for London) and everything is to a very high standard. The bed was extremely comfortable and sound insulation was impressive - we never heard any noise whilst staying in the room. Breakfast was nice with great service and presentation. It was my Wife's birthday whilst we were staying. Louis proactively offered to provide a cake and champagne for our room at a time of my choosing. This was delivered exactly on time and the cake was excellent. We also tried the bar. This has a great view across London, including the London Eye. The bar staff, Shimmy (hope I spelt your name right) and Veronica were a delight to hang out with and made great cocktails. I never gush about hotels, but I am clearly making a well deserved exemption here.