Premier Inn London Paddington (Paddington Basin)

雖然圖片看着一般，實際房間在英國同等價位的酒店裡還是比較大的，整體裝修都比較新，甚至有新風系統。 衞生間也意外的大，吹風機和浴室分開放，兩個人住會覺得挺方便。 9月餐廳關了，還沒來的早餐可以不用訂了。訂了的也能退。 距離帕丁頓站相對比較近，但步行還是有點距離。 總體來説，本來期待是個如家，結果更像是全季。

酒店地理位置超級好，距離地鐵站超近。標準床是一大一小，房間網絡時好時壞。總體還不錯。

The Premier Plus room had none of the extras that you pay for. The staff said that they were short staffed and no deliveries had taken place. The manager was too busy to see me. Towels not changed despite request for this to be done after first nights stay. Reception staff just said that I could complain on line to Premier Inn and that they could do nothing about it.

rooms weren't ready despite not checking in until after 6pm, took a long time to find a suitable one, but it was eventually clean and comfortable. We were offered breakfast as compensation, but when we went to breakfast, they had no record of this

This hotel has so much potential. The location is perfect for exploring West London. However, it is in very shabby shape. The is little to no WiFi - even with the premium paying service in any of the rooms/corridors/restuarant. A huge problem when trying to book tickets/work/make calls etc. In Room 722 the shower was broken and there was black mold in the corner, the water pressure was a trickle and the whole system leaked throughout the day & night, the hair dryer was broken. There were marks on the walls and the carpets had evidently not been hoovered for a while. The bathroom floor was sticky. There is no automatic room cleaning service even when your stay is longer than 1 night - this has to be requested but even when requested, does not occur. There were LONG queues for Reception every time we went in and out of the hotel with lots of unhappy customers. A persistent problem for everyone seemed to be the room keys failing to give access to the lift area/lifts/corridors/rooms. The reception area was constantly full of people waiting for service - the tables are dirty. We found people stuck at various points in the hotel unable to access their own corridors/rooms as were we on 2 occasions. The food in the restuarant at Breakfast is great when available but the hotel is struggling to cope with the number of quests and much of the food is unavailable for the duration of each Breakfast without 10-20 minute waits. The coffee machines broke on 2/3 mornings. The staff are working REALLY hard and we felt really sorry for them. There are too few of them on each shift and they are working in a really poorly managed system. They were always polite and actually really kind every time we needed help. I have stay in Premier Inns in a number of cities in the UK but I fear this will be my last stay. A really disappointing hotel in an otherwise superb trip to London.

We have stayed in a family room here a number of times. In addition to the double bed, you get a single bed and then a folding single bed if needed. The double and single bed are comfy for a couple of nights. The folding bed is slightly narrower but ok. Would recommend asking for an extra duvet to use as a mattress topper. In a good location to access to tube in particular the Elizabeth line because it’s newer and cleaner.