Khách sạn Crowne Plaza tại Luân Đôn

Check in with relatively smooth even though it was during the New Year. One thing to note is that it was freezing at the check in counter because the draught was coming in through the opened doors. The bed in the standard room was huge and comfortable. The only con is the basin had poor drainage and water flowed very slowly when in use. Overall really happy with our stay. Location was fantastic too!

clean, everyone was friendly, good room service, view was okay, only problem was the tv wasn’t able to play anything and no noise other than that good experience.

The hotel looks very 1970s from the outside however the Inside is modern, very clean and excellent staff. Breakfast was well presented and plentiful. The room was very comfortable and as we booked a premier king size had ample space. The coffee machine was a nice touch. Well recommended.

Decent Hotel, Great Location, but Noisy and Not Spotless Conveniently located near the metro, this hotel is perfect for city exploration. Though not new, it’s fairly well-kept, but cleanliness could improve, with some dusty areas. Noise from nearby streets can disturb sleep. The staff, however, is outstanding—friendly and responsive. A solid choice for location-focused travelers, but bring earplugs and temper expectations for cleanliness.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

Very short overnight stay after spending the day at Wimbledon, so my review is limited! The room seemed newly decorated, small but functional (fine as a solo traveller.) It was a bit noisy in the morning, as situated next to the lift. I was disappointed not to find any drinking water available in the room, as is typical at other Crowne Plazas I've stayed in. The bathroom tap water wasn't pleasant. Good location with just a 30-40 minute walk to Kingston. I didn't use the bar/restaurant or have breakfast, so can't comment on those. The staff I dealt with were friendly and efficient.