Comfort Suites Lombard/Addison

酒店非常乾淨

Our toilet didn't flush and they gave me a plunger, which still didn't help the unflushing toiket. The bathroom had shampoo or shower gel stains on the wall when i first checked in. Checked in Thursday and by Saturday our room was filled with trash. Asked the front desk when the housekeeper was coming and they said housekeeping is only available for rooms with 3 day bookings even though we weren't leaving until Sunday.

This property was by far the worse hotel I have ever stayed in for a vacation. To start off walking in and checking in was completely weird. A white guy was in the lobby and the front desk receptionist was trying to make him leave and he wasn’t leaving at all she had to call the police. Checking in there was a problem with using a debit and or credit card and the receptionist knew that and was basically like whatever do you have cash if not I don’t know what to tell you. And then upon finally checking into the room walking in the room stunk so bad it had a very bad closed in odor and you can smell the carpet has not been cleaned. The curtains were filthy completely nasty the sheets were dirty and full of specks of black stuff. The water in the bathroom shower NEVER got hot we had to wash up in the sink. The pool was DIRTY pure dirty you can see the dirt floating around and the walls in the pool area was dry rotted. This was theee worse stay ever and we came for spring break. If I could I would really want my money back I’m so disappointed. Please do not stay here or waste your money.

Questionable stay. I wish I would’ve taken more pictures. From my first look standpoint, it looks like a perfect hotel. After being there a couple of days, you really start to notice things that are out of place. For starters. The Pool. It’s only open from 10 AM to 8 PM. Which makes it really hard if you’re going into Chicago and then getting back and letting the kids burn out energy. The pool clearly has been vacuumed/cleaned in a little while you can literally see the dirt at the bottom of the pool. We stayed there four days and nobody has touched the pool. Every time I wanted to take a picture of the pool area the lights were always off so you can’t get a good picture cause the pool is always closed when I was ready to engage There is parts of the hotel, where the walls are collapsing. Picture will be down below. And it’s little things like this throughout the hotel that are in several different places. Rooms did not get cleaned during the whole duration we were there now granted that could still be resemblance from Covid. However, we costly were asking for more towels. We were constantly asking for more soap. The sheets inside the couch were torn to shreds. Now when we did request things housekeeping was great and brought it and did it just fine. The breakfast at this property was perfectly fine. One more thing I would recommend if you stay here is go through your sheets really well I did find hair in one of our beds. Overall, as a budget, friendly hotel yes it is worth the money.

Odd people working. Sketchy very sketchy. If you’re a women with children I wouldn’t stay here

Stay was good with all amenities provided. Clean room and good room service.