Haveli Hotel

Warm, clean, comfortable and well priced. Well stocked coffee, tea etc. Very friendly guy on reception, who managed to get us a last minute taxi to a family gathering nearby. No real frills, sorry not to have had the time to try the meals and bar. Next time we’re in town!

Probably one of the worst places we have stayed in. Let me set the scene. We travelled about 180 miles to visit my 78 year old father who has been really unwell and in hospital for a long time. Myself, my wife are carers to our 30 year old son who has autism and learning difficulties. All of us exhausted. When we arrived and checked in. The young man dealing with us was really helpful and on first glance the room seemed ok. I’m fully aware that you get what you pay for but when you pay for something and not get it in full then I challenge that. It was a 3 person room with double and single bed. There was only 1 pillow per person and incredibly thin. We asked for an additional 3 pillows but the lad could only find 1. Literally these pillows were about 2 inches thick. We then tried to run a bath and hardly any water left the tap. The young lad looked into it but nothing could be done at 9.30pm. We explained we were ok to have a shower but our son can only bath as he has difficulty with co-ordination. We asked if we could move to another room. He explained there wasn’t one, but if we wanted to leave, we could get a full refund. We explained we are only staying 1 night, so we would have to make do, but would like to discuss the possibility of a reduction in the cost next morning. Meanwhile the lad came back to ask if I could speak with the manager in the office. Up to this point we had been handled very well and we were being quite understanding of circumstances beyond the lad’s control. So the manager seemed to be very put out that I requested a reduction in the bill. He wouldn’t stop saying he will refund me and we can go elsewhere. I said “where!”, it was after 9.30pm we were very tired and where could we go when around Llantrisant there are only about 5 hotels. He then said that as a 2 star hotel we should accept the bath may not work. I then reminded him that any accommodation that says it has a bathroom, you would at least expect the bath to work. I said I would normally accept this, but as we are with my son, he finds it easier to sit and wash, due to disability. The manager then blamed me for not telling them upfront that a person with disability would be visiting. I told him it was none of his business for us to tell him that on booking, unless we had concerns. We had in fact called that morning telling them about our son to make sure the single bed was adult size and not a child size bed. We certainly didn’t think we would need to phone ahead to see if the bath is working. The manager kept going on about us leaving and go elsewhere with a refund. He said he’d look for a place. I challenged him to do that and apparently, he came up with one, saying you will have to pay more, but didn’t show me the details. I ended up telling him to forget about any refund, I was very tired and I will note it all in the feedback. He then got really angry and said I was blackmailing him for a free bill. I was only looking for a 5-10% good will ges