Premier Inn Abergavenny

For the price paid per night (over 170 including breakfast), I expected the facilities and levels of cleanliness to be high. Previous cleans missed old bedding which was left under the bed. One bedside table was a bar stool and the bathroom extraction was broken. Clear signs of evidence of water damage to the bathroom skirting boards. The look of the room was tired and in need of refurbishment.

It's a good hotel, good location, friendly staff, but I got caught out by surge pricing when booking the room (selected a room at one price, went to pay, website crashed, went to rebook and price had increased by £20) so won't be booking with premier inn again.

I stayed at the Premier Inn Abergavenny with my best men and groom’s men the night before my wedding, I made a mistake with the booking and Jessica and Chole on reception were fantastic. They helped me with changing the room. They were as accommodating as they could be considering it was my mistake. The room was clean and it had everything that we needed for the price we paid and where it was. Real value for money. In addition to this, there is a Costa coffee, Mc Donald’s and a pub next door. The pub took last orders at 9:30pm though (it was a Monday) and the Premier Inn isn’t too far from the town centre anyway. Great stay all round!

Great location, just a 15 minutes walk from the centre of the town. Big and clean rooms, lot of parking space available and it’s free for the guests of the hotel. The only downside is that if you need a good internet connection (for either work or just watching Netflix or browsing on Google) you will need to pay for the service, which is £5 for 24 hours and max 3 devices. But apart from this, great place to stay!

The room was clean and the staff were friendly – no issues at all on that front. However, the free Wi-Fi was shockingly bad – I couldn’t even send a simple WhatsApp message or load a basic Google page. Strangely, the mobile signal was perfectly fine just outside the hotel but almost nonexistent inside. It felt like signal blocking might be in place to push guests towards buying the "premium" Wi-Fi – if that’s the case, it’s very disappointing and outdated! The room had AC, but it would also have been useful to have a fridge and an iron in the room.

We've stayed in many Premier Inns over the years and this is one of the better ones. It was clean and comfortable, and the staff were delightful, especially Denise who went above and beyond to help us with our stay. The Brewers Fayre staff were also very helpful and friendly.