The Grand Hotel

Does the job satisfied with it would stay again if I came back

I recently stayed at this hotel and while the location is excellent, offering a great sea view, the property itself is very old and in need of updates. The biggest downside was the lack of cleanliness. The room was not well-maintained, and we had to request the reception to change rooms due to the condition of the toilet, which was not properly cleaned. Thankfully, the staff did accommodate our request, and the second room was slightly better. One positive note is that booking directly through the hotel was significantly cheaper than other options. However, the low price doesn’t compensate for the lack of hygiene and outdated facilities. Would recommend only if you’re looking for a budget stay with a good location, but don’t expect high standards of cleanliness.

My wife and I stayed at The Grand hotel from 03/05/24 to 06/05/24. The location of this hotel is excellent with lovely views over the Irish sea. I paid extra for a sea view as we wanted to look out over the sea. When my wife and I entered the room after checking in we found that the room and the bathroom were very clean and tidy, we couldn't fault the cleanliness. Our room had a kettle and a coffee machine which was good, but Kenco coffee, which is not so good, bad tasting coffee. Also, in the room is mobile electric radiators, which we did use even though it was the month of May! Also, there was always plenty of hot water to have a nice warm shower.That's the plus side of my review. Now the negative side: The hotel itself is old, in its heyday, I think that it would have been a very impressive building. But now in 2024, it needs a good refurbishment which would cost £millions. We noticed in the bedroom that was allocated to us that there were no bedside tables/cabinets, also, no bedside lights. This, we thought, was rather strange as every hotel that we have stayed in has bedside lamps. The bedroom furniture was kind of weird. As my wife said: " it looks like the hotel owners have bought it from a charity shop"! See photos attached. Another negative is that the hotel doesn't have its own parking facilities. Residents are required to park in the street and at a daily cost of £7, which I had to pay for 2 days, as the third day we checked out before 10am. We only discovered after arriving in the hotel that there is no wifi in the rooms! Both of us were shocked by this to say the least. But, if guests want wifi access in the rooms then they have to pay. I think that reception told us that it's £7.00 or £7.50 per day! After paying £423 for 3 nights I thought that it was outrageous for the hotel reception to ask for £7.50 for wifi access. But they said that it is the owner's policy, owner being Britannia. Well, Britannia didn't get £7 - £7.50 from us. So; we will definitely avoid staying at a hotel in the future which is owned and run by the Britannia Group, unless they change their wifi policy for their rooms.

was a very nice hotel, walls are thin so can hear drunk people being loud when back from the pub other than that it was really good and a lovely location right next to the pier it's definitely a good value for money for a few nights

totally good but no free wifi

Hi I found the hotel very nice and clean the staff are really nice and friendly