Tianmu Lake Puyue Yundi Holiday Inn

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

住的帶私湯的，因為太熱，沒泡一會兒，等秋天了再去住，房間很大，洗漱間淋浴房都大，衞生也不錯，早餐與五星賓館不能比，但還算可以。管家曾小姐服務熱情，有求必應，正好生日送了蛋糕，入住有100元砂鍋魚頭抵用券一張，退房又送了禮包，酒店對面能拍晚霞，很漂亮。

訂的私湯家庭房間，挺不錯的，不過天氣熱了院子裏蚊子多了，酒店準備了蚊香，房間消殺也是不錯的，偶爾有蚊子問酒店要了電蚊拍，服務很好～私湯泡着不錯～很方便！ 小童樂園可以讓小朋友消耗下精力，挺好的！ 在酒店餐廳吃了飯，魚頭湯還是不錯的，很嫩，很鮮～