City Stays

Hadn't been here for a while. Wont go into details but the service was very slow and few problems with the food but the manager was very good and sorted it out and apologised. She wrote our bill off completely. Will go again. Was probably just a blip on the day we went.

Room 5 main light didn’t work, mattress top is below level of wooden frame resulting in painful bumps of toes and elbows during the night. No blind on velux window not too bad in February but imagine it’s horrible in the summer months! Room 6, stank of smoke which never went away even with window open. Shower door broken and water temperature unreliable! No information in the room about who to contact.

The house was perfect, the location,comfort and cleanliness. I just had a little problem with the warm water in the sink! Maybe it was my bed! Anyway, congratulation and I’m looking forward coming here again! Arben Alushi from Albania

There was an issue with the security of our room that was rectified very quickly as they had another vacant room. There was no hot water from the tap, the blinds were broken but the bedding and towels were clean.

good clean room and facilities,just a little to far out from the city although to be fair the bus services are excellent

Was woken at 1.30am by screaming outside the door of the room very inconvenient.

First time staying in Liverpool and loved it. Got exactly what we expected for the price paid

Avoid and do not book. Dont make the same mistake we did. Booking made on short notice so there wasnt much options. Not worth staying here. Especially if its over £150 a night. The room itself was too hot. We were on the top floor and radiator in the middle floor was turned on to full. Thermostat handle was not there. Messaged and emailed the contact details that were given to us after booking. Requested a fan but no response. The wifi connection details in the room and the ones in the hallway were different from one another. Tried them both and they didnt work. Contacted the hotel again and no response. So had to leave the window open all night which is not a good idea as people and cars were being noisey in the middle of the night. The occupants next door to us were noisey a few times in the middle of the night. Woke me and my wife up. After we managed to get some broken sleep. Someone tried to open our door at 8am in the morning without evening knocking. Hence disturbing us again. We stayed here on a Saturday night. As i've stayed in hundreds of hotels before for work, i will not be staying here. There are other, better options i will choose next time.

Obviously a student house converted into a hotel style rooms. Very clean comfortable beds & nice linen. Clean cutlery in kitchen & fridge in rooms. Too hot at night. The radiator in hall didn’t seem to be able to turn off. Wi-Fi didn’t connect, TV didn’t seem to work which was a shame. One lick on door had been removed. Bit concerned about safety as area not great. Rubbish & broken furniture on street outside front door.