Premier Inn Liverpool (Roby)

Good clean room with all the amenities needed for a short stay. Staff our fantastic and go out of their way to help in any way possible. Breakfast was really filling and a great way to start any day. Fast service with a smile. From start to finish this was a great stay

We stayed for 2 nights,16/17 March. After the first night the cleaners took personal items, including medications, from our room. I did get my meds back from reception, at 9:30 pm, but not the wine. Surely they should have been aware that we were booked for 2 nights and not taken anything from the room. Don't leave anything personal or valuable in your room!!

Chose this premier inn for its free parking. A short walk to the train station that will take you straight into the city centre . We had unsettled sleep due to noisy heavy footed people above us ,reported to reception they told us they were checking out ,they didn't we had 1 week of hardly any sleep. Although we didn't use the restaurant it was always busy .

Location was excellent, close to Roby train station which takes you into Liverpool in around 15 minutes. Plenty of parking. The floor boards are very creaky and you can hear every movement above you, so be warned! The restaurant next door is OK, but the food is pretty poor and the restaurant is very grubby and in need of TLC.

Very professional from immediate interaction at the reception. Receptionist was so pleasant ,welcoming and helpful. She organised a table to eat in the restaurant and the service we received was excellent in the restaurant really helpful waitress and she ensured we always had drinks if required, excellent service. This is how a premier inn should provide a service, a very friendly atmosphere was provided from all the staff. I really enjoyed my visit and will be coming back as a regular, Well done Robby

A very disappointing stay. Hotel and rooms in need of TLC, floors creaky and furnishings tired. Room was at back of hotel and very cold. No heating in the room. When asked for maintenance to have a look at controls was told they didn't come until a Thursday (day I left!) meaning a 3 night 4 day stay with no heat. I asked for heaters and the one supplied barely pumped out any heat. No phones in room so any complaints had to be done at reception which meant as a solo traveller I had to walk around the hotel at night. Did not feel safe especially when there was never anyone on reception duty and front door was open when I went down there at different hours of the day. Hotel generally cold - even staff wore coats at all times. No refreshments in room - supplies at the front which we all gone by time I got back in evening.