Epic Apart Hotel- Campbell Street

Hotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )

I decided to book this apartment for when I go and see Taylor Swift next year. I chose the option of no pre-payment needed due to it being close to Christmas and didn’t want to pay straight away. I booked this last night at 22:00hrs this morning before 10:00 I had £540.50 taken out of my bank. I phoned up and they said that they take 50% of the booking fee as a deposit with ‘Best available rate’. No where does it state that it is going to charge 50% of the booking. I’ve read to terms and conditions and there is nothing in it that states a 50% deposit is required. I’m getting a refund but it can take up to 10 working days. Will not be staying here! They need to display charges on their website or not advertise as ‘no pre-payment’

As a group of mature girlfriends we have stayed at Epic apartments approximately 7 years ago and they were “great” Oh goodness what a difference this time😢Check-in was delayed until 15.45 ( due to cleaners not “signed off “ apartment. Then when we entered the Georgian very “tired” looking,no cutlery,glasses, scuffed walls.Tried tv to watch strictly.TV Ariel had been ripped apart & unusable! Contacted reception and to be fare they sent a maintenance man over straight away. Unable to fix so offered us a change of apartment next door. City Chic 1 less bedroom than the Georgian! Had a look and it was a “slight improvement “ at least the TV worked and we had some kitchen utensils 👍Yet again it was showing signs of needing attention. Dirty around door handles,botch paint jobs.Settee in lounge ready for the “tip” dirty and we all “fell down” into it all support/springs had gone. You could tell these apartments had been “trashed” by large parties which was a shame as they were once nice. Avoid these apartments is my advice & we won’t be using them again which is a shame as location next to centre of Liverpool is fantastic.😢

I stayed last month and the room was absolutely spotless I can say....... They responded within minutes with my questions on *********** and I can't say anything else. It's an awesome experience for me and for the whole family.

Good points- Check in process was smooth. Staff from the office were very friendly. Very quick to come and see us when we had no electric on arrival. Great location. The city chic was nice and spacious. Not so good points- Advised office staff that we were only given a toilet roll in one bathroom. Was told they would deliver more but this didn’t happen. Apartment has a lot of wear and tear. It felt clean enough but I would advise leaving socks on! Outside the front door on the first morning was a dead rat. Lovely. On the second morning there was loads of broken glass outside the front door. Carried my youngest down the road as there was so much. Very noisy at times from drinkers all night but central location so not surprised. However, the windows offer no sound protection at all. Would say for a young family or light sleepers then this is not a great place to be. We had a family above us on the first night. Fantastic we thought. No where near as noisy as young people partying all night. How wrong were we!!! By 4am we had really had enough of all the crashing around but they were only just getting started. The screaming and shouting began and at 5am the police arrived. So a very tired family for us but can’t really blame epic for that one. Shout out to the mixed group of young people on the 2nd September who made no noise at all in comparison!

It was such a pity as the place was in the perfect location and the layout of the apartment was well done. But it should come with a health warning, the mould and damp in the appartment was really overpowering and we found it difficult to breathe. We had read reviews for 2022 and was sure these issues would have been resolved but they have not. I challenge the owner to spend a night and see what conditions your asking people to stay in. The master and twin bed were of good quality but very little bed linen for the sofa bed no pillows, also no tea towel in the kitchen.As for the communication team i could not fault them they were excellent. My only other complaint is 4 days on i have not received my deposit back, i feel this should be returned the following day when the cleaners find the apartment in perfect condition.

We arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use. There was a smell a damp in the building which wasn’t very pleasant. The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.

The apartment was lovely, clean and spacious. There were two good size bedrooms each holding a double bed and single bed. One Bedroom was ensuite/wet room. There were 3 bathrooms in total, 2 were wet rooms. The apartment was a stone's throw from the city centre. There are lots of seagulls at the back of the property so earplugs are recommended for a good night's sleep.There were some minor maintenance issues like paint peeling on banister, some wall plaster issues and some minor safety issues with steps going from the living room to the kitchen area. These steps were quite high and didn't have a handrail. The staff were friendly and helpful.

Ideal for a group wanting to socialise around the city