Cozy Place Liverpool

Well-equipped, big room, breakfast.The landlord is also very good and the surrounding traffic is very convenient.Heating inside is unusually powerful and cost-effective.

NIGHTMARE! No information on how to get in and after a long wait (luckily being let in by other guests as it was cold), Paul showed up to tell me he's not accepting *********** reservations because they owe him money. This is clearly a lie as you can still very much book there on ***********. I'm guessing he could tell he made a mistake and I was probably not going to leave a great review, so this was his idea to deal with that. After asking if I could at least stay inside to sort this out instead of going in the cold, he unplugs my charger grabs my smartwatch and seems to put it in my bag and puts my bags outside. My smartwatch never made it from his hand to my bag. My sleep headphones that were charging also went missing after he grabbed them. YOU AND YOUR BELONGINGS ARE NOT SAFE HERE

So disappointed. We booked three days ahead of our stay, on the day we were due to travel, we missed a call at 6:45am! This was to inform us they were full, we had paid the wrong rate and they couldn't honour the booking. We had actually phoned them the day before to confirm all was ok. When I queried this, was told there was two Sarah's and it was mad busy so there had been an error. Whilst apologetic, this risked absolutely ruining our trip. When we booked, there were several rooms available, in fact, one room had a double and sofa bed, despite being bigger (and the same price), we choose what we assumed was smaller to help the owner as the bigger room accomadated three people and the room we choose only two. Look, mistakes happen, but it got worse. Owner then informed us that we needed to phone ********** to get a refund and also that they didn't actually use ********** - despite us booking through them. It took over an hour on the phone to get resolved - ********** confirmed the owner should have phoned them. Not good enough!