Holiday Inn Express & Suites ATLANTA EAST - LITHONIA by IHG

Hotel was booked to capacity but was still letting people book rooms. Attempted to check during the night after driving 12 hours. Was told by front desk that they will process a refund and cancel room. The hotel canceled the room and never process the refund.

When we arrived there was no body in the front desk so we had to wait like 5 minutes to check in. Next day we asked for towels since there were only 4 (we were 5 in a room for 6) the lady said I don’t have any available. Later I requested in the front desk, nothing happened. Breakfast time is listed 6:30-9:30 so we went at 8am, there was cereal but no milk, they have tea but no hot water, no coffee. I asked the front lady if they will bring milk and she replied “we don’t have, there is chocolate milk” so I explained “I know but is for cereal and she just said well that’s all we have”. Next day not even the coffee machine. The floor was dirty and the strong smell of ********* invaded the hallway. The elevator had a problem in the second floor, we thought that is was broken and we’ll be stuck in there. Certainly a really bad experience.

I booked a king suite for two nights and never got it but was charged for it. Instead I got two full size beds, my husband and I were not pleased and they didn’t make us aware beforehand until we went inside the room!

Yes the room was good. I was disappointed that I didn’t receive a receipt copy of my charges. I do want to see that copy along with my refund of $50.

Yes, Great cleaning skills, really enjoyed my stay. Look forward to staying again soon

Safety hazards. Dirty nasty filthy rooms. When I raised a concern, I didn’t feel like I was being heard by the general manager. The rest of the staff was super friendly and accommodating. The general manager does not need to be the general manager, unless he can solve the problem. I will never stay at a Holiday Inn express ever again. This was THE absolute worst day I’ve ever had at any hotel I’ve ever stayed out in my entire 40 years of life. The general manager wrote me a three sentence email to my four point statement email. Did not offer me a resolution. He blamed it on renovations. Again, I will never stay at a Holiday Inn express ever. Clearly they don’t care about their guest. The milk at breakfast was expired, and I took a drink and got nothing but curdled milk in my mouth. Still no concern was taken seriously.

Clean room/Very peaceful/ Close to shopping, eating and the interstate.

Great atmosphere. Friendly staff. Clean lobby and parking area. Property is well maintained.

I was unaware that we would not receive maid services during our two night stay.