HF Fenix Urban

The room is reasonably clean. But the remote control of the air conditioner was out of order. We needed to turn on the air conditioner by ourselves. Toothbrushes and toothpaste were out of stock. We needed to buy them ourselves. The bed was very big.

This was a great hotel. The hotel staff was very welcoming and accommodating.

Good location near Lisboa sightseeing and metro station.

Close to Main Street Noisy at night

Paid USD1,052 for 7D6N and can’t sleep. No sound proof, big gap can be seen under main door, long crack in washing basin, dirty floors with obvious dust clouds, elevator was out of order on my day of arrival and the same day I left!!! Young people carry their luggage downstairs but I stay on the 8/f, OMG. You can hear exactly when people next door back to the rooms, and talk continuously till 12am. Broken fridge door cover with dirty stains. Construction site outside my window, also machine noise from other roofs all day long when open windows, these should be mentioned in hotel website as UK hotels did, it is unfair with inadequate information provided for customers.

We had a great stay! Perfect location, close to public transport. Very friendly staff. Nice room for a city trip. Breakfast was also very good.