Lisbon Serviced Apartments - Estrela

I checked in on their self service, indicated I was alone and was charged €8, as my trip booking stated I would have to pay €4 at the hotel I was not impressed. Checking in late, I paid and quickly contacted their email about the issue, they are now saying that it cannot be refunded, I am not satisfied. I found a dirty shoe print by my bed, that was not my own. I was given the accessible room which was quite noisy by the entry door where people who come and go at all time. The room was provided with a water bottle (not safely closed/could have refilled), some crackers/jam and 2 teas... Not sure what is someone meant to do with that selection. The description of the places states toothbrush and toothpaste are available, they are not, basic shower gel/shampoos and hand-wash are. Small body towels barely covering. The description said AC available but mine was hard locked and could not be used. The fridge did not have a bottom shelve to stock bottled upright. Half the curtains were stuck and could not be opened. You are provided with a sign to request cleaning which I did not used as I was here only two nights so it was quite surprising to be woken up at 4pm from my nap by the cleaner unlocking my room!! She apologised and left but I do not understand why she tried to come in in the first place. The location is practical, otherwise I would not recommend. Also the bed was very hard, I don't leave negative reviews but I was not impressed.

Stayed at many other locations of Lisbon Apar**ents. This is the worst one. The air conditioner didn’t work. The room was disgustingly dirty. When we tried to call to fix the problem, the lady on the phone was kinda rude. Don’t recommend this place!!!

We were staying on the ground floor and people were going in and out talking loudly at night. There were no proper amenities there .

I love this estrela service apar**ent, this is my second time with them and they never disappoint me. Highly recommended.

Easy automated check in. Very clean and had all the amenities needed even for a prolonged stay. Parking was a little tricky to find, but street parking is available around the building.

Quite efficient with the door code + self-check in but since booking through Trip.com means I didn't receive any check-in info and had to call them to be sent the codes. It's clean, a bit further out from the city but it's quite a calming and relaxed area.

not bad

El hotel estaba muy céntrico, está muy bien todo explicado, el balcón y las vistas lo mejor

O modal em informação do serviço de recessão é fantástico, mas a nossa fonte de consulta é excelente foi a brasileira funcionária carismática e muito atenciosa, nossos parabéns! Imóvel bem localizado, no coração Do Sítio Estrela, mas silencioso, agradável de ótimas instalações, próximo locomoção para (Belém, Alcântarade na porta da recepção) e (supermercado, café apenas 50m). A importância com a segurança dos hóspedes, com itens, identificação e dispositivos de seguranças para combate a princípios de sinistros. Contato direto com recepção remota na entrada, e não usei mais vimos ao lado da TV, interfone. Camas e demais eletrônicos, louças deixa qualquer apto desvantagem! ótimos para relaxa e aproveita um bom vinho e refletir a vida. Com tudo, adoramos o passeio a pontos turísticos o centro Da Estrela, à Basílica e algumas praças com várias famílias portuguesa, onde mostra a identidade de Portugal ainda preservada. Att Família Araújo