Lisbon Serviced Apartments - Estrela

Overall, location is good, quiet and easy to get into central area via tram/bus/uber. Kitchen facilities inside the studio are useful and cleaning service is provided to change towels. Areas of improvements needed: - No arrival instructions were provided, even when asked prior to arriving. This left us hanging outside the building as we had no access code to enter. - Dirty dishes were left inside the dishwasher when we arrived

I checked in on their self service, indicated I was alone and was charged €8, as my trip booking stated I would have to pay €4 at the hotel I was not impressed. Checking in late, I paid and quickly contacted their email about the issue, they are now saying that it cannot be refunded, I am not satisfied. I found a dirty shoe print by my bed, that was not my own. I was given the accessible room which was quite noisy by the entry door where people who come and go at all time. The room was provided with a water bottle (not safely closed/could have refilled), some crackers/jam and 2 teas... Not sure what is someone meant to do with that selection. The description of the places states toothbrush and toothpaste are available, they are not, basic shower gel/shampoos and hand-wash are. Small body towels barely covering. The description said AC available but mine was hard locked and could not be used. The fridge did not have a bottom shelve to stock bottled upright. Half the curtains were stuck and could not be opened. You are provided with a sign to request cleaning which I did not used as I was here only two nights so it was quite surprising to be woken up at 4pm from my nap by the cleaner unlocking my room!! She apologised and left but I do not understand why she tried to come in in the first place. The location is practical, otherwise I would not recommend. Also the bed was very hard, I don't leave negative reviews but I was not impressed.

We were told that we can leave our luggage in the storage locker (2£ each) on the ground floor but we tried three times and they were not functioning at all. Another resident told us that they had the same problem as well. Most importantly, the apartment is not responsible for the locker refund. Room is clean and the location is quiet. Easy to access once you got the code to enter.

The check in system is ass. It said I have to pay 8 euros at the hotel but I paid 12 at last. And jt kept saying that my reservation is in valid. Tho the customer service was helping me a lot, this shall not happen. We stand there for like 20min just for this mistake…

I love this estrela service apartment, this is my second time with them and they never disappoint me. Highly recommended.

Easy automated check in. Very clean and had all the amenities needed even for a prolonged stay. Parking was a little tricky to find, but street parking is available around the building.