Vaperse Hainan Clear Water Bay

Our stay was absolute joy! The staff, rooms, restaurant, facilities, pools were all superb. I've never stayed at a hotel with friendlier, more helpful staff. Everyone from the cleaners to the reception staff would greet you with a polite "你好". Friendly staff make a huge difference!! I want to mention the Room Manager Aya who was incredibly helpful and went above and beyond to make our stay as comfortable as possible. My family and I would 100% go back. Thank you everyone at Vaperse for the wonderful experience!

We had an extremely disappointing experience at this hotel. Despite making a full payment through Trip.com at the time of reservation for 3 rooms, the hotel staff demanded another full payment upon our arrival. Even after checking out of the hotel on November 21st 2024, I have yet to receive a full refund from Trip.com, as the hotel staff had assured us. This lack of professionalism and transparency caused unnecessary stress during our stay. Furthermore, the security guard refused to let us alight at the main driveway in front of the hotel lobby to drop off our luggage, claiming that it would "block the hotel’s feng shui" as per their boss’s instructions. However, we observed many other cars and guests doing so. This left us scrambling to find an alternative while managing our heavy bags to check into the hotel. Such behaviour is not only inconsiderate but also unacceptable in a service-oriented industry. We will avoid staying at this hotel in the future.

This hotel is very big - suitable for family. My kid loves the pool and the indoor playground. The staff is very friendly. Our check in staff Eva was very helpful throughout our stay. A couple things: if you are looking for an American resort, this isn’t your place. It’s full of local people. Also there is some renovations going on currently.

Room was spacious and clean. Lots of activities for children, indoor playground was great. Staff was friendly and accommodating to our requests. We had a wonderful stay in Vaperse!

good！

設施：很新，很亮堂。有很大的室內v樂園，低齡的小童狂喜，雖然我家是大孩子，她也進去玩了很久。小象動悟樂園，小小的一個，動物也不多，需要門票，但是酒店直接送了我們大門票，我們自己自費了29撈魚，玩的挺開心的，小香豬太可愛了。有一些第三方經營的卡丁車，vr，旋轉木馬可以玩，價格也不是很貴。室外有水寨和新開的很大的水樂園，可惜天冷，不敢去玩，夏天我們再來玩。 設施安全方面，個人覺得酒店樓層的欄桿有點低，大家要小心。 衞生：很乾凈，床鋪被褥很清爽，非常舒服，我很喜歡它家的床墊，是這趟旅行住過的四個酒店（天域，富力海洋，國光）中最舒服的，也是唯一一個提供一次性泡澡袋和馬桶套的，真是驚喜！ 環境：很大氣，亮堂 服務：管家小曼服務很好很貼心，迴應快，提前一天聯繫我問我的要求，在她權限裏能滿足的都儘量給我滿足並把酒店的各項小童活動都幫我預約了，把酒店的地圖等都發給我，還給我們升級了房間，真的非常感謝她的貼心服務 餐飲：酒店裡除了自己的餐廳，這個我除了吃早餐沒去吃過其他正餐，早餐就那樣，無功無過。還有第三方的順德酒家和鉑萊泰國菜，絕了，他們居然是收茶位費的，什麼時候廣州這個陋習也吹過來陵水了，我在三亞和亞龍灣都沒遇到過收茶位費的店