Swan Motel

Pet friendly is not pet friendly First off I rented a room that was supposed to have a kitchen. Upon arrival oh those rooms are not pet friendly. So the hotel says pet friendly but it is not all pet friendly. My dogs are registered service animals being I'm a 100% disabled United States Marine. I brought my paperwork into the lobby with one of my dogs and was told I had to check out. My fogs are immaculate they do not stink and are so gentle and personality is top notch. My irtimerary says my room fee with the kitchen is 108 , I'm paying 126 for little... box also I got a call for a 200$ pet deposit when clearly on the Swan Hotel website it says service animals no pet fee. The little dude at the front desk said it's up to him. THIS PLACE STOLE MY MONEY AND THEN THEY CALLED THE COPS ON ME PET FRIENDLY JUST DON'T BRING A PET HERE OR BE EXHILED TO A SUBSTANDARD ROOM. OH AND THE WATER GOT BOTH MY DOGS SICK. Believe me

The reception was cordial, respectful and responsive. It was professional. More grease to the elbow of Swan Motel, especially the staff members who are core to running the day-to-day services of this place. Many thanks.

I booked this place looking at reviews and had high hopes. Unfortunately it was the exact opposite. The place was dirty, blankets with burn marks in them. Empty kicthen with no amenities despite being an extended stay facility, which I paid to upgrade to. Denied access to the advertised shuttle service. Very disappointed and would not book again. WiFi was also extremely weak.

We called for the shuttle service at the airport. They did not tell us where to wait for the shuttle. We waited at the hotel shuttle area and this was not the location. It took us approximately 2 hours to leave the airport. We ended up calling Uber. The following morning we were awoken at 4:44 am by the front desk banging on our door shouting out that it was time to check out. The front desk then used the key and opened our door. Check out wasn't until noon hour. She made an error and went to the wrong room. We couldn't get back to sleep afterwards as we were shaken by the experience. My husband went to the front desk and asked for a refund, or discount or some sort of compensation. The front desk had absolutely no compassion. We would not recommend this motel/hotel.

I couldn’t use the shuttle because they don’t come to the arrivals they only go to departures so I have to take a taxi

im mirah the room i stayed in was ight the beds were comfy but i was too boujie to lay on it so i had to put my own sheet on the bed in oreder to sleep the air conditoner was not working my parents had to call people two times the fridge was not cold the micowave was not working ethier it was the worst do not recomend and also the toliet was clogged two times and was not working much only best time i had was with my family went there three or 4 times last one was last min the last trip i had to this hotel was horrible the frist time was good