Jason C
ngày 18 tháng 12 năm 2024
My wife and I stayed at Pacuare Lodge for four nights at the beginning of December. We were in the Linda Vista Villa, which was both spacious and beautiful. The bed was comfortable, the shower was excellent, and the villa was very clean. The food at the restaurant was good, but it didn’t quite live up to the rave reviews we had read. In our opinion, the menu was somewhat limited. Overall, the staff were very friendly, and the service was good. However, there was one particular incident that stood out. When I called reception to order room service, I was informed, "Sorry, our staff are in a meeting, so we are unavailable." This was not the kind of response I would expect from a five-star establishment, and it frustrated me. I reminded them that, as a paying guest, I did not expect to be told that no one was available, and they quickly backtracked. Most of the activities were great, especially zip-lining and canyoning. However, the night walk was a complete waste of time, as was the walk to the waterfall. The guides were fantastic, particularly Giavani and Eric; they really stood out to us. We had a great time, but three nights would have been sufficient, especially since it didn't stop raining!
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