Best Western Plus Bentley Hotel Spa

I think this hotel is only surviving due to the Best Western name being associated with it. The outside looks very 80s and that is echoed on the inside. The rooms itself was comfortable enough although they seem to have a serious issue with the plumbing. The cold tap produced warm water for a period of time before stopping altogether. I tried to have a shower, but given the previous statement about the cold water running hot, the only water that come out of the shower was either scalding hot or just a dribble. I think my room was located near the gym as I had to listen to the thumping of someone running on a treadmill while trying to get to sleep. The room also overlooked the main road into Lincoln and as such, I was woken up several times in the night due to traffic noise. The food in the restaurant was also poor. I had a potato thing for starters and the potatoes were dry inside. The Chicken Korma I had for the main course, despite being the size of a child's portion, was one of the blandest and most tasteless meals I can remember. It is very rare that I ever find the need to add seasoning to a meal, but this "curry" required a number of applications of salt to add flavour. It's safe to say, that I would never stop in this hotel again.

Staff friendly and helpful on arrival, room was clean, bathroom a little worn. Pillows hard (but that's just my preference) Disappointed pool was too cold to use and jacuzzi was not working. Food in the restaurant was very nice. Room and corridor doors could do with being fitted with soft close or something, individuals returning to their room between 12 and 1.30am. Hotel cant control guests being loud on the way back to their room but the bang of the doors made it impossible to sleep through.

Excellent customer service and friendly staff. I was informed the pool area was undergoing refurbishment but could still be used albeit a little cold.I had use of the gym and spa if required. The room was bigger than expected (bonus) very clean. The bathroom was spotless with plenty of towels and the shower was poweful and hot. I had the best nights sleep in a long time in the most comfortable bed. There was the option of using the restaurant or bar area for food if required or room service was available, all at a reasonable price. I would definitely stay here again.

Good sized rooms in hotel with great facilities, pool, spar etc. Reasonable priced food and drink, Had a really nice fish and chips.

Good family( spa, treatments, pool jucuzzi, steam room & gym. Good food in the restaurant. It's just a shames that all the internal bedroom & fire doors in the corridors bang really loudly, plus you get a lot of traffic noise on 2 sides of the hotel.

Nice hotel and comfy stay but shame so many facilities not working e.g lift, jacuzzi

My room was ok a bit dated but ok, i was disappointed that the steam room was out of order and has been for a long time now as i was told by one of the locals, and there was no spar and beauty staff available on the weekend

Was very welcoming, very helpful and polite. Room was very clean, food and drinks was good. Really enjoyed the swimming pool/spa. They was a bit of road noise at night but wasn’t that bad.

Our room was basic but clean and tidy. The swimming pool was freezing cold, the jacuzzi was out of bounds, the steam room was out of bounds and the mens changing and shower facilities were pitch black as no lights worked. The whole leisure facilities looked like they were empty & disused, not inviting and relaxing - didn’t make us want to be there for very long, less than 10 mins we were there!