Decameron El Pueblo

First timers, my teenager and I were lucky enough not to find but two other families in front of us to check in, buy still took about 25 minutes (they do informed it's from 3pm on - and check out is alt 12, but they let you enjoy the place for another hours without food or drinks). They have an online check in, but it doesn't do it all, since they still have to print many things (yes, print) and copy some documents. Over that, you have two options, if you went by taxi or similar, they assist you in a matter of 10-15 minutes. But if you go with your own car, they ask to park like a block away from reception because they will send a van to pick you and your things. We saw families with babies, children, carry-ons, strollers, wheelchair, etc waiting for a long time to be assisted. Rooms are impecable, you have some by one of the 5 tempered pools, on the hills (get there by a cute funicular) or near the main square. Remember it's surrounded by trees and it keeps it's prairie feeling alongside the concept of a colonial town, with cobbled streets that provides a mixed experience, it's incredibly fun to walk or go to the buffet (which is varied enough to bring vegetarian options as well as kids and meat ones, it's really an excellent service along the reserved restaurant options or the snack places). Watch out the schedules so your are not left without a proper meal. Drinks are sufficient. One outstanding point is the animation/game/late show crew. All of them are so professional, amazing, funny and friendly, that are the human touch this place requires. In every point you will find personnel that's helpful and attentive (except in the reception area). We enjoyed our stay very much. Some points to improve: use of the vans, assistance to family with babies or older people in wheelchairs and a vet for the only horse we saw with a bad leg. Thanks to the crew and the variety of wonderful activities they had.

We were very dissappointed . We were supposed to be there from 1/6 thru 1/8 we checked out a day early. The place is deteriorated. Also dissappointed with the quality and variety of the food . The value was not there for what be pay. I went to el Pueblo years ago when it was just el Pueblo . I remember how beautiful it was , how well maintained. The food was delicious . The staff was very nice and did their best.

The stay at the El Pueblo hotel was very good, we managed to disconnect from the city and concentrate on the beautiful infrastructure, the kindness of all the staff and the delicious food. What we also liked the most were the shows and the multiple activities in which we were able to participate. Highly recommended.

Excellent hotel! Delicious food, very good entertainment show, very prepared and polite staff. The rooms are very nice, with the right rustic touch. I had some inconveniences at the hotel during my stay with my family; However, Mr. Santiago Salem was able to solve our problems in a personal, kind, respectful and efficient manner. I congratulate you for having Santiago as part of his team, he truly is an excellent worker!

Worst hotel services ever visited! The place is quite and interesting, but the service is really the worst I ever had. The check in took place at 5:03pm, they told us between 3pm to 5pm... It was just the start. The hotel doesn't run enough activities for children or family (compared to other decameron hotels), it is all inclusive and in restaurants you request some little changes in the dish it is not possible, the bar they don't have a variety of drinks and we requested for a lemonade they never could prepared it (and they had all ingredients to do it). Finally the check out process was a nightmare, I started the checkout at 11am and it finished at 12.30pm why too long, because they thought I was stealing their pool towels, yes, I never had a similar experience in any other hotel. So, I need to run and try to find the towels in all the hotel. We decided to stay little longer in the pool after the check out... so our extra stay permition was allowed until 3pm. We decided to leave the place at 3:15pm approx my children were thirsty so I request a glass of water and they could not provide any food or drink because of our expiration time (exactly words: I am not allowed, I want to give it to you but they are filming). Terrible experience, never I will go back, even if it is free!

If you want to see the night shows, bring with you protection for your ears, the audio system is too loud. Don’t expect to have your room ready when you arrive, I had to wait almost an hour to get my bracelet and to able to get food, and a extra hour to get my room ready.