El Sol by Wynwood House

First of all, this is not a hotel, it is an apartment in a residential complex. The building is quite new, the apartment overlooks a narrow courtyard and other people's windows. The host is a management company that starts communication with guests by requiring them to submit a questionnaire with a bunch of personal data that is completely unnecessary. We arrived early and hoped to leave a suitcase in the apartment, but at the entrance we were met by a security guard who did not speak English. We were able to contact the host only via WhatsApp, and we were told that there was no luggage storage option. We used Wekeep at a hotel 10 minutes away. We were told that the apartment was being cleaned, but the bathroom floor was dirty and there were leftovers in the refrigerator. Attention, the broiler in the bathroom does not work well. You will have to find it in the depths of the apartment and turn it to maximum, and then screw it back on. The apartment itself is quite far from all interesting routes. Not the best experience.

The receptionist told me that my reservation did not exist and the apartment I had already paid for was being occupied

Nice place to saty The place is awesome! The doorman was polite and friendly. We arrived at midnight but the check-in process still went smoothly. The only issue we had was the hot shower. The hot water was on and off. The water heater needs to be fixed. Other than that, we are satisfied with everything.

Worst , The communication with property managers was terrible, the room was ok but with no AC , very disappointed ,Overall a horrible experience, we left since the first day to another hotel

This is NOT a hotel First off, this is not a hotel. It is a group of rooms that some random guy manages off-site. All communication was via WhatsApp and we weren’t able to call, only text. If you need extra towels they charge extra (we only had 2 towels and they charged $15 for more). The door lock/deadbolt broke on our only full day in Lima, so we were trapped in our room for several hours. We tried to get another room while our lock was being fixed, but the manager said there weren’t any available. The new door lock installation got delayed, so after being trapped in the room for 3 hours, he finally gave us another room to stay in, which should have been done much sooner. The rooms themselves were fine, but the customer service was subpar.

The apartment was flawless, super clean, modern, everything was very nice. 10/10 highly Recommend