Aysgarth Falls Hotel & Restaurant

We had a lovely one night stay here in the superior cottage room with a terrace. It had a beautiful view of the hills with castle Bolton in the distance. Hope the new garden rooms being built in the field below aren’t going to spoil the ambience of this hotel with its superb position just above the falls. Just a few little details like knobs falling off the shower taps and no pictures on the walls could do with some thought and attention.

We were more than impressed with this lovely hotel. Apart from the fact that it is situated in such a beautiful part of Wensleydale with spectacular views from the bedroom, the service and accommodation were excellent. The decor is stylish and upmarket. We ate in the restaurant at night. It was popular for good reason. Tasty fresh produce served with care and attention. Breakfast was the same. Credit to the waiter who dashed around with such enthusiasm. We will definitely return. A lovely experience.

We stayed in the Deluxe King (Richmond) room, which unfortunately was located directly above the kitchen. This meant constant cooking smells drifting into the room and the loud noise from the extraction fan running from 7:30am to 9pm daily, making it difficult to relax. The room itself was dark and poorly lit, lacking any sense of comfort or attention to detail—no complimentary bottle of water or any finishing touches you’d expect at this price point. The entire property, including the bar and restaurant, was plagued by flies, which made dining and relaxing unpleasant. There appeared to be no clear leadership; new staff seemed untrained, which reflected in the overall service. The experience was so poor that we decided to cut our stay short and left a day early. Regrettably, I would not recommend this property at all.

Booked this place for our 20th wedding anniversary and was left terribly disappointed. Having 3 children and with our anniversary being so close to Christmas, this was the very first time that we had ever celebrated it. I booked a bottle of champagne to be in the room on arrival, it wasn’t there. The staff did try to rectify this but as it was supposed to be a surprise for my husband I declined the offer. The money that I had paid in advance was then added as credit to our room. Fair enough, but what if I wasn’t intending to spend any more money there? We booked the suite which needs some updating. The ceiling had signs of damp and damage and the armchair was broken and wobbly. The wardrobe was tiny and had very few hangers. I booked the suite so that my husband could have a bath as he loves them. On the first night we couldn’t get the water to come hot so just put this down to it being late and the hot water being used up by other guests. We had showers and the water was also tepid to say the least. Nobody told us of any trouble with boilers at this point. In the morning we went down to breakfast in the hotel. They have the most ridiculously small juice glasses so I saw a couple of larger ones on an unused table and used these instead. As I have spinal issues and walk with a stick I thought this would prevent me having to go up and down the stairs numerous times to get more juice. The waiter in the restaurant had other ideas and told me it was forbidden to use the larger glasses and we had to use the small ones!! I told him that using larger glasses wasn’t the end of the world and to calm down as nobody had died!! The service after this was very frosty and both my husband and myself felt very uncomfortable in the restaurant. We went out for the day and after exploring the beautiful surroundings of the hotel came back. My husband wanted a bath to relax, again no hot water. He went down to reception to ask if there was a knack to getting water hot and the manager at this point told us there was a boiler issue but it should be sorted within the hour…. It wasn’t! I was already extremely disappointed with the establishment and wanted to leave in the morning. My husband convinced me to stay for the 2nd night, however if anybody had told us that there would be no hot water for our stay then we would have left that morning. By the time we were told about the issues, my husband had drank 3 pints and was over the limit to drive so we had to stay. The manager then refunded the money I had paid for the champagne back to my card and said the drinks and food would be taken care of. At this point though, I was so upset with our ruined anniversary that I couldn’t eat and only had 2 drinks. To be fair we were offered a room in the cottage to have a shower but as this is across the car park and I have mobility issues this was not an option for me. The manager also offered us a return visit which I declined as I have 3 children and live a 2

Stayed here for our first ever Christmas getaway and they ensured it was perfect from start to finish. From the huge afternoon tea on arrival, beautifully spacious room with comfortable bed and attention to detail at every turn. We felt truly spoilt from the minute we walked through the door. The little touches - the hamper to cover any potential shortages on Christmas Day, the four course Christmas lunch that turned into six courses; each one more delicious than the last (compliments to the chefs’ 5 star food that deserves a Michelin star) and ever attentative staff. Every meal was delicious! Add the wonderful surroundings that the hotel is based in making it a great base to explore from on foot or by car and you have the perfect mix. Nicely sized so it always felt intimate too. Thank you Steve and your brilliant team, you really made our stay special.

Hotel is a great location to explore the dales. We stayed 4 nights on D B & B basis. Room was excellent (Richmond suite) although marred by overlooking the kitchen with fan noise when windows open but copable with. Staff very friendly & helpful but hotel seemed short staffed over breakfast times. On one morning the staff member was dealing with checkouts in the bar and trying to keep up with serving breakfasts. Saying that the breakfast choices on offer were excellent. Just make sure you don’t run out of things to top up as happened one morning when there was no natural yoghurt available. Will stay again but not bother with the restaurant which offered very limited fare with no lighter choices on the menu. We only ate in the restaurant on two of the four nights as the bar meals offered a better variety. It is obviously a good location for those on the various long distance walks. There was plenty of parking in front and to the side. Building work was being undertaken at the rear of the hotel to create luxury garden pods but this hardly affected our stay as there was little noise or dust to complain about. No doubt when these are finished they will be an added attraction for guests. All in all we really enjoyed staying here. Thank you to all the staff.