Michael
ngày 17 tháng 7 năm 2025
Unfortunately, our stay at Tru by Hilton Lexington University Medical Center was a disappointment. The hotel looked nice online, but the reality didn’t match the expectations. From check-in to check-out, the staff seemed disorganized and untrained — we constantly had to repeat ourselves or follow up just to get basic things handled.
The room itself was okay, but not particularly clean or comfortable. It felt more like a budget motel than a Hilton property. Noise was also an issue, and the layout of the space made it feel cramped.
We had high hopes for this stay, but sadly it missed the mark in more ways than one. Definitely wouldn’t return.
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