Decameron Decalodge Ticuna

Stayed at the Decameron for 6 days, and I have to say it’s by far, the best hotel in Leticia. Its staff is incredibly welcoming and helpful, the menu was full of options all very tasty. The room was big, comfortable, clean. Room service was very good and the plans they offer, absolutely fantastic! Great to travel with family members of all ages, you get the chance to experience everything the Amazon has to offer with safety, they will take care of you and your family and teach you a bunch of stuff (ask for Nestor, we loved him!). definitely planning on coming back and I’d recommend it with my eyes closed.

Very good experience overall. Our room was quite big with two queen beds, a lavatory separate from the shower and wc, and plenty of room to move around with working Air conditioning and ceiling fans. A hammock and a sofa in the foyer without Air Conditioning but walls and nets to prevent insects its nice. Every meal had 5 options to choose from, and all of it was good. Plenty of local fruits and fish. Basic and traditional cocktails. Very kind and helpful service from every employee.

We stayed for 4 nights in February. A booking of three people with two rooms, my wife and I in one and my father-in-law in another. Upon arrival it was made clear that early check-in was unavailable and we'd have to wait until 3pm even though it was plain to see the rooms were ready and the previous guests were long gone. Two hotel staff gave lengthy talks about the facilities but mainly on tours and only in Spanish with no effort to translate or alternatives for non-spanish speaking guests. Do your research and look around at other tour companies, we used George of the Jungle as they have English speaking guides. It became apparent that no hotel staff spoke English even the management and there were zero attempts to assist with the language barrier. Luckily for me my wife and father-in-law are bilingual, Spanish and English speaking therefore had to translate the necessary information. That may sound simple but continuously translating is tiring and not what you want to be doing on a restful holiday. After lunch and a walk we returned to reception only to find one of the rooms wasn't ready as the a/c was not working. We all went to the room that was ready which was mine and my wife's. Pleasant enough although the room was very hot. It was after 4pm and we hadn't heard whether the 2nd room was ready so headed to reception who called up maintenance and said it was ready, no initiative to contact us, we were constantly having to chase. My father-in-law gets to his room and the a/c hasn't been fixed so has to get maintenance back in and luckily gets it working. At this time we have a look at his room and it's double the size of ours which was baffling as he was single occupancy and we were a pair. It became apparent the room my wife and I were staying in didn't have working a/c but it was late and got through the first night with the fans. We informed reception of the issue but they said we had to be in the room whilst they checked the problem, we were on our way to a tour so had to revisit the issue upon our return that afternoon. Maintenance did some checks and convinced us that the unit was cooling down and will be working shortly. It did not cool down and by the time we came back to our room it was late and we were too tired to have someone in our room trying to fix the a/c unit especially as my wife was in the early stages of pregnancy and needed to rest. Additionally I was chasing a huge cockroach out of the room. On the third day we spoke to reception again but they said the same thing, we needed to be there so the issue was only checked in the evening and they asked us to leave it on whilst we had dinner and get back to us. To no surprise the unit was still not working, we returned to reception, by this point it was 9pm, and they finally offered a resolution which was to change rooms. Luckily it was next door so didn't have to transport our belongings far. During the move we noticed for the 2nd time a large cockroach in the room. We were tol