Carayou Hotel & Spa

About our stay in Caraiyou… The place is wonderful, green and ”beachy” but the service sucks… We went there for our first night of honeymoon… this was explicitly informed while the booking was done. The lady for the hotel informed that they would prepare a honeymoon service in the room. We also asked for a late checkout so we could rest the day and profit of the swimming pool and the beach (we wanted to pay for it of course) and it was said that we should request that the day we arrived which we had no problem with it… Our arrival date came and as it was our reception party we arrived about 15mins before the last time of checking in… We were received with a cold reception and the receptionist was kind of “lost” on her duties… and as we asked for the late check, she said that she couldn’t do it only her colleague in the morning… we were disappointed, but we trusted that in the next day we could get the desired the check out… Arriving to the room… we’ve noticed NO HONEYMOON SERVICE!! 😒😡😤 We started verifying the room and everything is old and outdated, the air conditioning has water drop… ahh and we’ve asked for a sea view and we got a glimpse of it in the corner of the balcony🙄 Next day, we woke up early, as the breakfast os only until 09:30 and no room service option to take it in bed… after breakfast, I’ve headed to the reception to ask for the late checkout, for my surprise the receptionist said : if you’d asked earlier… 😳 an I’ve said, that we did while doing the booking, receptionist said that they were full and that they could only give us 1:30 more… 😓 The disappointment was so that we left earlier… In my opinion, the hotel has a lot of good assets that are not being used… the employees need to have a training how to well receive guests, how to sell their services. Also I’ve felt a little deceived as I would prefer that it was said to me right away that there was no late checkouts and I would maybe decide to go somewhere else… Important to say that there is also the need of modernization of services, it’s like they’ve stayed in the 80s which is not very attractive…old decoration, old furniture, linens ants in the bedroom..😬🙄😕. Maybe if you are coming on vacations it will not be as bad… but in Martinique there are a lot of other very nice hotels, less expensive and with an impeccable service! Where you can happily have your deserved vacation! If you don’t want to be disappointed, don’t choose Carayou Hotel & Spa !

Rooms are spread over a large area of tropical gardens, with plants identified with markers for those interested. Rooms are large and comfortable, but there is no coffee available in the rooms. Meals are served buffet style in a large hall, with breakfast included, but other meals for additional but reasonable cost. Lots of choices on the menu. There is a small beach, and two pools. A catamaran offering cruises docks at the hotel. A marina nearby has a number of restaurants and shops, and is the place to catch a boat to Fort de France in place of a cab, and for a much lower price. The guests are mostly French.

Choisissez une chambre rénovée vue mer, vous ne serez pas déçus ! Le seul hôtel pied dans l’eau de la pointe du bout en all inclusive ! Panorama exceptionnel, vue sur Fort de France et navette pour y aller à la marina , commerces et restaurants bars à proximité. Les repas sont simples mais bons avec des spécialités locales chaque jour, une soirée créole superbe ( vous mangerez accras, boudins créoles, etc) et vous verrez un superbe spectacle antillais. Les transats sur la plage et ceux de la piscine calme ont été changés …. Vous ne regretterez pas votre séjour !!! Et ne lisez plus les avis négatifs: ce sont des personnes qui ont pris des locations, à coté de l’hôtel, non rénovées ….

Une appréciation globale : très satisfaisante ( une bouffée d'exotisme est la meilleure thérapie contre le moral dans les savates même si on habite en occitanie. Je suis revenue aux Antilles où l'on est très bien accueilli (culture locale, cuisine locale, environnement tropical : la mer .....). Tout est parfait en terme de services a l'hôtel.

Le 7 juillet à 16h45 j'ai appelé l'hôtel Carayou pour obtenir des informations sur une reservation. La receptionniste a été très désagréable au son de sa voix. On aura dit qu'elle etait agacé de devoir repondre a mes questions !!!!! A mon avis elle n'a rien à faire à l'accueil si elle ne supporte pas la clientèle. Après cette expérience téléphonique j'hésite à mettre les pieds dans cet hotel, qui m'a l'air pourtant agréable, si le personnel ne se donne pas les moyens de répondre de façon courtoise aux besoins des clients.

Hôtel très bien situé : plage et vue mer des chambres avec balcon, a pieds vous rejoignez la marina, les boutiques, la navette pour aller fort de Francetaille familiale, bar et salle de restaurant avec vue sur mer également, personnel très agréable et souriant, animations et jeux chaque soir, ainsi qu une soirée creole