Seven Letters · Zhanyue Hotel

I’m very impressed with the service from all the staff . All of the staff are very helpful friendly n customer orientated the owner had really trained their staff well. I had 3 elderly travelling with me and I fretted for not packing lighter bags as I figured from reviews there were many steps to the hotel. However when I communicate with the hotel , they kindly had 2 young butler to meet us at the ticket booth at the scenic entrance. They assisted with the ticket purchase ,recommended places to eat n helped me booked the ticket to watch the cultural show . They helped us carry our luggage’s to the bus and also carried to the hotel. I am so glad. The hotel maybe a little taxing for elderly as steps are quite many , but I assure the view is one of the best n the rooms we booked were very nicely decorated n really comfortable. Highly recommended

一直對民宿沒什麼好感，但這家民宿很值得認可，服務很好，進出管家全程帶路幫忙提行李，入住後對景區進行講解，有歡迎水果和下午茶，送的贈飲品質也很好（晚上小酒吧調酒師還會根據客户口味調整，贊！）。細節做的很到位，馬桶圈墊，消毒濕巾，泡澡袋全都準備到位，戴森吹風機，馬歇爾音響，帕爾馬洗護用品等。地理位置也好，房間窗口就能看到苗寨全景，早上打開窗簾陽光灑進房間的感覺很棒！唯一不足是隔音，木質結構這也是避免不了的。對酒店品質有要求的可以選它。臨走時還送了扎染小兔子

非常滿意！超出預期！入住前就建立了管家服務羣，有問題隨時響應，到達前下雨了，管家小帥、小盧拿着雨傘，提前抵達停車場等待我們！這裏不得不吐槽苗寨，一路走過商業街、買票坐大巴、再轉乘觀光車，再步行至民宿，非常坎坷，要不是兩位管家一路幫我們拖行李搬行李，我們大概真的會崩潰！到達後辦理入住，主管也非常貼心，甚至照顧我們小朋友的情緒和心理，一切都是滿分！離開民宿也非常輕鬆，我們自行出來，行李也是兩位管家按時送到停車場，非常感謝！強烈推薦！