Tài Khoản Khách
ngày 15 tháng 10 năm 2023
We believe in your NH brand and stayed in both Dresden and Munich on this trip, which were excellent hotels that fully met our expectations. Unfortunately, however, the Leipzig Messe did not. The location of the hotel is not good, which I think is unavoidable since the hotel is for the "Messe". However, the quality of the rooms and furnishings were so poor that it was hard to believe that this was a four-star hotel. The most painful incident was that our room was unusually hot. The outdoors, the area where the hotel reception is located, and even the hallway in front of our room were much more comfortable than our room. I went to the front desk and asked the front desk lady to take care of the problem. She did not even check the room and lied to me, saying that the air conditioner setting should be set to "1" (it should be set to the highest setting, 3). In the end, no matter how we changed the setting of the air conditioner, we could not escape from the heat and could not sleep at all. I don't know if the design of this hotel itself is bad or if the people working in the hotel have no pride in their profession, but if this continues, I bet we will never visit this hotel again.
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