Art Hotel City Leipzig

I rarely write reviews, but this experience needs to be shared: avoid Art Hotel City Leipzig. The room was nothing like what was advertised. It was described as an 18 m² “comfort double” with a seating area and desk, but in reality, it felt like a converted storage room. The desk and chair were crammed against the bed, with no real space to sit or work. The “courtyard view” was just the back of another apartment building. Even the bedding was too small for the bed. But worse than the room was how I was treated. Receptionist E. Schultz was openly hostile. When I politely raised concerns about the room, she immediately escalated the conversation and called me a liar to my face. It was shocking. I’ve never encountered someone in hospitality who seemed to enjoy making a guest feel unwelcome. The manager, Lucas, was no better — dismissive, cold, and completely uninterested in helping. To be fair, the receptionist who checked me in the day before was kind and empathetic. She acknowledged the issues and said the manager would help resolve them the next day. That promise was completely ignored. If you want a sense of what kind of people run this place, just look at their responses to other negative reviews. They’re consistently defensive and contemptuous. They don’t take responsibility — they blame the guests. That alone should tell you what to expect. There are better options in Leipzig. Don’t make the mistake I did.

No complaints here. The hotel is ideally located an easy walk to the old town, zoo and station. The rooms are clean, smart and well appointed. Nespresso coffee machines plus a kettle and tea a bonus. Breakfast is excellent with a fine range of options to suit all tastes. The bar is small but perfectly adequate. The staff both friendly and helpful. There’s also a great little pizza place just across the road. All in all a great place to stay and a rather fab city.

Nice, clean and modern hotel in a safe, central area of the city, at walking distance from the old town and central station. All the amenities everywhere, not big, but very well organized and pleasant. The room was big enough and with everything you need: tea and coffee facilities, good and functional storage space, couch , spotlessly clean, good quality products in the bathroom, well maintained furniture, safe, fridge, green options for helping nature. Breakfast was very good and tasty with fresh and good quality cold and savoury products, a large choice and never missing anything. Very nice and efficient staff, quiet and comfortable everywhere. I definitely recommend this hotel.

Booked this hotel through a 3rd party for a concert. Was unable to attend the concert and tried to cancel the hotel but the hotel want me to pay the full price for the 2 nights. Thats nearly €300. I am 99.9% sure that when I booked there was free cancelation and they have changed their policy. They could resell the hotel 10 times the night of the concert. Double check your booking with this shower of chancers!!

Just the worst. Got to hotel just after 10pm: no-one there, hotel locked up. Phoned number on plaque outside but they were rude and totally unhelpful. Had to find another hotel, with young child in tow. Complained after I returned home. Hotel then lied about having sent someone to meet us, and rejected the complaint. A total disgrace and I will never visit again.

This is very no frills. For instance, there is absolutely no service after 10pm -- main entrance is closed, you enter through a back door -- don't forget your room key! Note also that breakfast is not included, a relatively normal feature as far as I can tell. You'll have to decide yourself if the price is right.