Tài Khoản Khách
ngày 9 tháng 3 năm 2024
We were not able to carry out our journey as planned due to massive strike in Germany, as Lufthansa flight was canceled, we changed to China Airline, flying from Frankfurt instead of Stuttgart, then we would like to cancel this hotel booking, but change to a hotel at Frankfurt airport. We think it is a reasonable requirement, and the girl from Ctrip thinks so, while, really surprising, this hotel rejected our requirement, still wanted to keep our room by charging! It was not my tend to make this cancellation, it was caused by your unplanned and ridiculous strike, why cannot we change our tour accordingly? Really big waste.
So, we have not been to this hotel, no stars can be given.
Bad experience in Germany this time!
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