Tài Khoản Khách
ngày 24 tháng 3 năm 2025
My partner & me were gifted a two night get-away from family, and we were so happy we could pick our own place in the UK, as we have a baby, so it made things a bit easier for us. We selected The Dukes because the reviews, photos and menu looked lovely. But we were severely disappointed when we arrived. The room was tiny, as was the bed; my partner and me could only just fit in it and it wasn't the most comfortable, the shower looked lovely and spacious, unfortunately we didn't stay long enough to use it. The first night we arrived we decided to try the 'A La Carte' menu which looked really good, however it did disappoint; the portions were tiny, it didn't taste great and we could definitely hear a microwave going off a lot... we did try to keep our hopes high as we wanted to enjoy two nights away. The next morning after breakfast we decided to leave, after only one night and a four hour drive, we could not tolerate staying any longer as we just weren't enjoying ourselves, despite the lovely location and lovely service from the staff; the room and the food just wasn't good enough. I do feel bad for the lovely lady from breakfast service who had to cook as well as serve front of house. My partner and me both work in the hospitality/chef industry and it may affect how we view the place as we have a certain standard for our own place or work and we do tend to expect it elsewhere, but I do genuinely think this place could use some improvement. We never complain about something unless it genuinely wasn't okay at all, and it was unfortunate this place missed the mark. I do wish it takes on board places for improvement, especially around the food as it could be a really good place to eat, drink and stay :))
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