Stoneycroft Hotel

Very basic room and most facilities broken on tatty look my. Hotel was booked purelyfor convenience of location. Unhelpful , unfriendly staff. After 5 hours travelling on a hot day it took me two attempts to get even get towels for the room. Avoid , avoid , avoid !

It's a shame you cannot give this establishment 0 stars. We arrived here to a rude receptionist, who offered us a room (which we had prebooked, stupidly) that was tiny, dirty, smelling of vinegar and smoke, with no towels or handwash/shampoo. It was also incredibly cold. In the morning a member of staff walked into our room at 8.30am telling us to check out. We had been told checkout was at 11am. I wouldn't wish a stay here upon my worst enemy, it was horrible from the beginning to the end.

I had a room booked at the nearby ( 9 miles away ) OYO Shilton, but had a call mid-morning informing me that due to a problem with the electrics, they could no longer accommodate me and had reserved a room at the Star. I ( very mistakenly ) assumed that it was of a comparable standard. The place looked grubby and run down from the outside. I was tired so checked in and went to the room, even though there was no breakfast available. No wifi, no TV, a badly stained carpet, a blind that did not fit the window. A very spartan room, though the bedding and towels looked clean. I informed reception staff that I would not be staying as not comparable to the hotel booked. There was total disinterest from the receptionist. Was told that I would be refunded through the booking company. This did not happen. The booking company was unable to get confirmation of the refund after 2 attempts. I then wasted at least an hour, through the appalling OYO customer service phone line. Useless menu system and dropped calls. Eventually got there via the OYO web chat service.

Proper loud. First night there was one of the lads who work at the hotel arguing with his missus all night. Next night there was group of them running around the hotel like a bunch of kids, drunk, loud. If you enjoy your sleep don't stay here, because you won't get any. Don't have a card machine. No receipts. Dodgy asf

I stayed at the hotel for about 5 nights t he week before Christmas . As soon as I arrived I had a lovely welcome by by two lovely memebrrs of staff who made me feel like nothing was too much trouble The room was decent for a budget hotel , it was incredibly cheap and the room was clean and had a great big tele which for this tele addict made my stay.