Premier Inn Leek Town Centre

The bed is comfy, all areas clean and nothing is a problem for the helpful staff, especially as we were flooding out. And had to be found other accommodation.

Room was very comfortable and lovely bed. Loved the air conditioning as weather hot. Due to issues in the hotel no hot breakfast available but continental breakfast supplied free of charge . Staff very friendly and happy to.help with any issues and loved late check out which was ideal for our stay

After reading the reviews on here with regard to friendly staff, we were very surprised with our checking in experience yesterday. We had booked an early check in - the staff member on reception didn’t greet us and after appearing to struggle with the computer system, lost her temper, snapped at us and stormed off. Another staff member took over, and once again didn’t greet us. I asked him if he was the manager - he said he was. We were fairly stunned by the previous staff members loss of temper and I said that I expected an apology from someone. The manager neither acknowledged that there had been a problem or apologised for it- he simply said that he was going to check us in. No one spoke to us about the incident and the staff member who initially dealt with us was present at our breakfast and check out yet never spoke to us. We had booked breakfast but were informed prior to our visit that no cooked food would be available. All in all an unnecessarily unpleasant start to our nights stay, with a very poor response from the manager. The hotel had a generally unpleasant damp smell in the stairwells and corridors and the air vent in the room was filthy- see photo. The bed appeared clean.

We were greeted and checked in to this fabulous little Premier Inn by a lovely lady called Lauren, her customer service skills were impeccable, she went above and beyond. We sat in the little restaurant with our kids and the chef Makka cooked us a steak, he delivered it to the table with a smile and was very pleasant . It was cooked to perfection. The staff here really deserve recognition ! Room was spacious and spotless. Would definitely return to this hotel if we visit Alton Towers again. Must also mention the fact that it’s based in a lovely little town with ample parking !

Excellent stay once again at The Premier Inn in Leek. The staff are so good you just cant fault them. The rooms were perfect. Breakfast well presented and nicely cooked. Such a lovely time would recommend to anyone. We had my 83 year old mum with us as well as our 5 year old son who has a disability and nothing was an issue - the support we got was fantastic. Thank you so much :-)

The hotel and restaurant are set up and organised really well. The staff are amazing, friendly, helpful and positive (nothing was too much trouble). Honestly we’ve never stayed in a premier inn with better staff and we’ve stayed in a lot! The meals (dinner and breakfast) were good and the room itself was great for a bigger family of four (12 and 8 year olds). Very clean and comfortable with everything we needed. Great location for an early start to Alton Towers!!