On the website, this place is advertised with free breakfast. When we finished checking in the person said there was no breakfast (free or not) because it's winter(?!?).
I insisted that this was mentioned in the listing and he all but yelled at me that I could go somewhere else.
It was late and I had young kids in the car so that wasn't an option.
To be clear - you don't have to serve breakfast, but you can't advertise falsely. People book and plan based on these things.
Then, we could not get the TV to show anything! They had an Xfinity box, but all it would display was the settings page. We pressed every button, Googled the model - nothing worked.
Finally, there was no lock (not even a broken one) in the bathroom.
Terrible experience and terrible service.
Dịch