wookie14
ngày 23 tháng 7 năm 2024
Despite a fantastic restoration, and grounds this is not a properly sophisticated Relais and Chateau. We had a fantastic room and stayed 3 nights. Unfortunately 2 out of 3 nights, there was no turn down service at all. In this case, it would have meant, closing shutters and drapes, checking bed and towels. Why wasn't this provided? Our guess would be either: understaffed or missing management. Same is true of the breakfast. Price- steep. Food-- below average. Service-- totally missing. For example: It took multiple people to get us an Americano coffee and an espresso, with a 20 min. wait for this. After several assurances, that my gluten free needs would be accommodated, every day (3 for 3) I waited 20-45 min. for a gluten free roll. (I was told last day, sorry they couldn't find it!) (Given rock hard overly toasted bread instead). Scrambled eggs at the buffet were horrible, and when we asked, they were replaced with a new batch, but really? Where is the supervision? And at this price? Dinners-- were better. Service was very good, and we complimented the chef and the pastry chef.........Ate there 2 nights, and the third night went to the nearby village of Lourmarin, and dined at Da Ora (Italian) and it was great! Disappointed that they don't have sufficient staff and good management.
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