Tài Khoản Khách
ngày 24 tháng 11 năm 2024
Beautiful place, I have been many times, but then the facilities started not working very often: lift not working, electricity and hot water out for half a day, SPA out of order…. And when I went visit with my family, I got assigned a different room from the one booked (second floor with lift not working with 2 strollers…) and charged 50£ for an extra bed that was already in the reservation and for breakfast that we did not had. When I noticed and told the staff they refused to refund me, saying it was Expedia’s fault and not their…. They have a swimming pool but they charge you 35£ every time you go even if you are hotel guest… it seems they are very keen to charge for everything they can, which is not what you expect from an hotel that aspires to be premium… Real pity to see this kind of behaviour and treatment towards people that value the place: I was a very loyal customer but I will not go anymore and I don’t recommend it either after these latest experiences
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