Jennifer
ngày 21 tháng 5 năm 2024
I normally don’t do reviews but if I could give ZERO stars I would. Do NOT stay there. The staff is horrible and very unprofessional. There was hair in my bed, hair in my shower and the shower was dirty. I bought my own blanket in and slept on top of the covers. The Mexican staff guy lied and said it wasn’t brought to his attention but his only interest was in a phone that I found and turned in. The next morning Robert lied to GM and said he offered help for my situation but all he did was take my number and said his manager Denise/Denisha would call. She was in office but avoided human interaction and NEVER called- Terrible management. Finally, the joke of a GM - Kirby/Kerby - whatever his name is called the next day with his arrogancy and tried to defend them. He literally asked ME - what can he do for me? Really sir? You’re the GM - how about this is what I’m going to do for YOU. Poor management skills. However as long as you clock in, there is someone over you so I will take this higher than the GM. They are all liars and insensitive humans. If you must stay in this dump, ONLY deal with ROBIN. She is the most caring person ever. I hope she know her worth value herself enough to know she deserves a better work environment. Ohhh, the incidental fee is $100 and this isn’t even a 5 star hotel. Do yourself a favor, find someplace else to stay. If you must stay on that side of town, there are 4 other hotels on that ***** that would probably give you better service. Never again
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