Quality Inn & Suites Lawrence - University Area

It was fine. Nothing special. Room was fine. Bed was comfortable. The staff didn’t know if they had hair dryers. Elevators and hallways were very worn and looked they were not vacuumed regularly.

The hotel we booked was not the rooms we got. We were put in a second building which was a motel with doors to the outside. Our kids were in a second room on the 2nd floor. Hot tub was broken and the breakfast area was not working one of the days, so we were not able to eat breakfast before my daughters graduation.

Coffee maker was broken, ice machine was dirty, vending machine was empty, tile in bathroom broken, door lock key card had to be reset every single day.

We were hit with a strong odor of stale smoke in the hallway outside our room. The room itself smelled of stale pet odor. The smoke smell dissipated over the 3 days we were there and the room was fine after the AC was on. The sink in our room was clogged. For the price, it was fine. There was a free breakfast included, which helped with the overall stay.

This property was in need of a remodel. Our door handle fell off, the wall had plaster on it and the bathtub was gross. I asked to talk to a manager - called twice and asked at checkout but still have not heard from anyone.

The night shift front desk guy was rude. He was very short, and threw my keys on the counter, instead of handing it to me. The room needed some serious upgrading, but the AC worked great. I knew not to expect the best, but I definitely didn’t expect that. The paint was peeling in the bathroom above the shower, the shower drained extremely slow, and I had to clean the shower myself before using it. Housekeeping services emptied the trash and brought us towels the next day, which was nice that we didn’t have to ask. Overall, if you’re just passing through for a weekend like we were, it’s ok. However, if longer than 2 days, I would recommend paying a little extra money and stay elsewhere.