Premier Inn Telford International Centre

Popped in for breakfast whilst Christmas shopping with friends in Telford, stayed here a few times but just come over for the day this time. The breakfast as always was great, nothing to fault and the staff are always friendly and helpful! Thank you, I will return in the new year 😊

Just went for a walk in breakfast but value for money was exceptional. Food really fresh and mushrooms were to die for. So much choice, friendly staff, would visit again, kids loved the pancakes. Charlotte was super friendly and helpful and nothing was too much trouble

Toilet had poo on the seat and bowl. Checked in during the evening so no housekeeping staff were available. The staff member on reception kindly offered to clean the toilet and did so quickly. However he unfortunately missed quite a lot of the mess so we ended up cleaning it ourselves anyway. The carpets in the room had a general feeling of stickiness and needs a good shampooing. I wouldn’t let my daughter play on the carpets which is a first for me. I also wish they would provide better bin liners. They’re comically small and thin and do not fit the size of the bins at all. It must be so difficult for housekeeping to have to use such inadequate bags. They probably spend too much time picking up scattered rubbish that they don’t have time to clean the toilets properly. The parking situation is also rather poorly explained. We were in and out of the car park more than once in the same day but validating the parking at the hotel for exit meant we actually paid more than normal. Putting our reg into the machine meant our parking would be fixed at £3 every time we wanted to exit even if we spent 30 mins in the car park. If you’re going in and out of the car park you could potentially rack up multiple £3 fees in a single day when really it should be £3 for any 24 hour period.

Very clean and comfortable Friendly staff nothing was too much trouble, will definitely be using this premier inn for future stays, as it’s close to everything you need, already booked my next stay, ready for the polar express Look forward to seeing you again soon

Extremely slow check-in process due to only one staff member that had to be buzzed for help as the self serve kiosk wasn’t working…. There was a very long queue by the time she cam out to which she said “oh… wow”. Whilst the room was a standard comfy, reliable Premier Inn room that’s sadly the only good thing about this stay. You don’t expect to have a “staff member” barge into your room at a very unsociable hour to “look” for a laptop that a guy said was in there. This staff member came into my room just after 5am with no knock on the door or announcement into my room to check if anyone was in there. When I literally shouted at her to stop her from entering she was almost laughing about the situation and claimed that she was helping a “guest” who said my room was HIS (surely this would have been checked on a system), worth noting that my room was opposite the fire exit and at the end of the corridor. There was very little in the way of explaining herself or who she was just a quip of “I am a staff member, honestly” as if that was sufficient in the pitch black darkness of my room. Sadly this has put me off ever using this hotel again and has but me off the Premier Inn brand as a whole. When checking out the duty manager was lovely and very apologetic, even explained that nothing had been handed over to her about any incidents happening. I was given all the details needed to complain and she very kindly explained that her manager would just dismiss it and do nothing without me complaining in a more formal manner as he doesn’t deal with verbal complaints… again very concerning! In short…. DO NOT stay at this hotel as a solo female traveller or even if you are on a solo business trip or likely to have belongings of any value.

Had a lovely stay thanks again the only issue was a stacked wall were the bathroom door is and would be good if it was a little cheaper for the stay but overall great experience